Move-in is smooth and staff-particularly Andre, Claire, and Dominique-are known for being attentive and professional. Residents praise the modern finishes, location near Deep Ellum, quiet pocket setting, and maintained grounds; maintenance responds same-day. One critical review flags persistent gate failures, hallway odors from smoking, and unenforced quiet hours that undermine the luxury feel.
Recent shift: One critical review flagged recurring gate malfunctions and odor issues; overall sentiment remains strongly positive but this signals maintenance and quality-control concerns that may warrant monitoring.
Last verified 2026-08-13
As listed on Google.
As published by the business on its own website; not independently verified.
Residents consistently praise the tight-knit community, named staff like property manager Sonja and maintenance technician Jose, and the building's distinctive character. While earlier leasing gaps occurred, recent reviews highlight strong customer service, clean upkeep, and popular amenities including the pool, rooftop views, and dog park. Deep Ellum location draws active renters who value proximity to dining and culture.
Morgan, Daniel, and Darielle shine in leasing calls and tours, earning consistent five-star praise for patience and attention. The industrial lofts and Deep Ellum location attract residents seeking urban living. However, serious gaps emerge post-move-in: app-only entry locks residents out if phones die or are lost, maintenance delays on mold and appliances stretch months without resolution, and complaints about management unresponsiveness and inconsistent follow-through chip away at the premium positioning.
Residents praise the leasing team by name-Dami, Melissa, and Bre stand out for responsiveness and warmth-and report same-day maintenance fixes. Finishes are modern (stainless steel, quartz, custom cabinetry) and the location near Baylor Hospital, restaurants, and art galleries resonates with tenants. However, chronic elevator failures across four years raise safety and ADA concerns for elderly and post-transplant residents, and noise from neighbors and the surrounding Deep Ellum district is a recurring friction point for some. Staff professionalism and building design partly offset these issues. Amenities like the gym, pool, and co-working lounge receive consistent praise. The building attracts a diverse mix, from remote professionals to medical recovery patients, though the expense and soundproofing gaps leave price-conscious or quiet-seeking renters second-guessing the fit.
Last updated 2026-08-13