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The Wilson at Mercantile Place

Updated 2026-08-13 · 4,321 reviewed · 600 listed · Scored from 94 Google reviews · How we rank ›

3.5(94) 58 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury High-Rise Apartments
The Wilson at Mercantile Place
Service
Luxury High-Rise Apartments
Reviews
94

What we found

Five-star tours and early leases praised staff like Tyler, Anthony, and Isaiah for patient, thorough service. Long-term residents report serious problems: broken lobby air conditioning residents pay for, multi-day AC outages without response, ceiling leaks left unrepaired, and management disappearing when maintenance requests escalate.

Praised for
  • welcoming leasing staff
  • historic loft character
  • downtown location
  • responsive during tour/application
Watch-outs
  • maintenance unresponsive
  • HVAC failures
  • water damage unrepaired
  • management ghosting residents
  • fees for broken lobby systems
responsive-managementunresponsive-officemaintenance-slowfriendly-staff
Best for: Tour-goers and move-ins; new residents should verify maintenance responsiveness before signing.
Think twice if: Long-term residents or those with maintenance-heavy needs; HVAC and repair delays are documented and unresolved.

What's working here

  • historic 100-year-old loft building
  • heart of downtown Dallas
  • attentive tour/leasing experience
  • unique period architecture

Read this before you tour

  • Staff: Isaiah, Tyler, Anthony, Christi, Yosmery Castro, John praised for tours and application help
  • Maintenance gaps: 4-day AC outage, 8-year lobby HVAC broken (residents pay $40-60/month common electricity), laundry room access failures
  • Move-in issues: flooding left unrepaired, parking registration confusion, no check-in guidance
  • Work orders closed without completion

What residents say

Luxury High-Rise Apartments
Beautiful historic loft design and downtown setting attract long-term residents; routine maintenance failures and unresponsive management frustrate occupants.

Side by side with nearby options

  • Rated 3.5 against a 3.98 average across the 516 luxury high-rise apartments businesses listed here.
  • Has more Google reviews than 36% of the businesses in this directory.

Why this score

How We Score
Star rating 6
Review volume 86
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

The numbers behind the score

5
52
4
6
3
2
2
8
1
26

Contact the property

Address
1623 Main St, Dallas, TX 75201
Open in Google Maps

Last verified 2026-08-13

When the office is open

Monday
10:00-18:00
Tuesday
10:00-18:00
Wednesday
10:00-18:00
Thursday
10:00-18:00
Friday
10:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

In their own words

Services listed
Loft-style apartmentsStudio apartments1-bedroom apartments2-bedroom apartmentsBalcony/patio/terraceHardwood floorsStainless steel appliancesKitchen island
Published prices
0-bedroom apartment
$1,215 – $1,215
1-bedroom (1AQ)
$1,585 – $1,585
1-bedroom (1G)
$1,490 – $1,510
1-bedroom (1Q)
$1,590 – $1,610
2-bedroom (2BH)
$2,070 – $2,070

As published by the business on its own website; not independently verified.

Enquire about The Wilson at Mercantile Place

Your enquiry goes to the DFW Multifamily Property Directory team, who will pass it to The Wilson at Mercantile Place. We only share your details with providers relevant to your request.

Questions we get asked

What types of floor plans are available?
Studios, 1-bedroom (three layouts), and 2-bedroom units. Their website lists studios at $1,215 and 2-bedrooms at $2,070.
What happens if maintenance fails to respond?
Recent residents report multi-day AC outages and flooded apartments going unrepaired despite maintenance requests. One resident waited 4 days without AC response.

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3.4(79)✓ Google-verified

Staff excellence carries this community. Isaiah, Christi, Tiffany and others earn consistent praise for listening, solving problems, and treating residents like valued people rather than transactions. Yet maintenance drags-one AC took over two months in Texas heat-and turnover suggests inconsistency behind the standout names. Management responds when escalated but some residents hit walls first. Security lapses and occasional rude desk behavior undercut the luxury positioning. The spread (51% five-star, 39% one/two-star) reflects a property living or dying on who you reach and how fast problems get solved.

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Last updated 2026-08-13