The Kirby
The Kirby splits hard between two experiences. Reviewers who worked with leasing staff (Christopher, Jeffrey, Monique) call them professional, attentive, and genuinely caring during sign-up-enough to override prior doubts. But residents report a building in chronic disrepair: six water leaks and floods in six months, roaches on day two, a parking garage elevator broken for months, and a maintenance team that promises Monday fixes that never happen. Management reportedly deletes maintenance records from tenant accounts and responds to concerns with defensiveness rather than help. Historic character and a rooftop pool draw people in; the downtown location and proximity to DART matter. Yet water damage, pest problems, unresponsive repairs, and a tone of indifference once you move in paint a different picture. The split between glowing five-stars and furious one-stars (54% vs. 42% of reviews) suggests the building feels transformed by which staff member you encounter and whether repairs stay done.
