The Kirby
The Kirby's leasing team earns consistent praise for professionalism and care, particularly Christopher, Jeff, and Monique. Yet residents report recurring nightmares: six water leaks in six months, pervasive roach infestations, and urine and feces in hallways and elevators that go weeks unaddressed. The garage elevator has been broken since late 2025 with no repair timeline. One resident, who works in property management herself, documented deleted maintenance records and felt management prioritized appearance over resident safety. The building's historic charm and rooftop views attract people, but persistent infrastructure failures and dismissive responses to complaints drive departures. Newer reviews under current management mention dramatic turnarounds in service quality. Yet the most recent complaint (three days ago) describes identical conditions: AC failures, garage elevator outages, and hallway contamination. Until maintenance issues and cleanliness stabilize reliably, the property's reputation will remain unstable.
