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Luxury High-Rise Apartments
500 Flats
Luxury High-Rise Apartments
- Service
- Luxury High-Rise Apartments
- Reviews
- 169
What we found
Five-star reviews hinge on leasing staff Luke Kelly and Lisa Evans, who work through applications methodically and follow up post-move. Residents consistently mention quiet nights and clean units. However, 50% of reviews rate the property one or two stars, citing roach infestations, weeks-long HVAC failures during Texas heat, an electrical fire requiring evacuation, and management's slow response to crises. A resident with a medical condition faced dangerous temperatures and broken promises for cooling equipment.
The core tension is stark: excellent individual staff effort versus systemic property problems. Leasing experience is one track; living conditions and maintenance are another. Long-term residents praise security and Lisa Evans, but newer tenants report unresolved safety hazards and poor crisis accommodation.
Praised for
- professional leasing staff (Luke Kelly, Lisa Evans)
- quiet apartments
- responsive management
- clean units
- convenient Fort Worth location
Watch-outs
- roach infestation
- HVAC/AC failures and delays
- electrical fire (building safety)
- plumbing and electrical issues
- poor crisis response and accommodation
- maintenance requests marked complete without resolution
- pest/theft security concerns
responsive-managementpoor-communicationmaintenance-slowpest-problemsunresponsive-office
Best for: Applicants who prioritize smooth leasing process and responsive front-office staff.
Think twice if: Pest history, HVAC breakdowns lasting weeks, electrical fire incident, and slow maintenance response should concern anyone prioritizing living-condition safety.
What's working here
- Professional, patient leasing team (Luke Kelly, Lisa Evans named repeatedly)
- Quiet apartments and clean units
- Convenient Woodhaven location for dual-job commutes
Read this before you tour
- Luke Kelly and Lisa Evans are leasing staff named in multiple five-star reviews for thorough application support
- Roger is a maintenance technician praised by long-term residents
- Central AC failure lasted four weeks after move-in; resident provided only one window unit for two-bedroom during Texas heat
- Electrical fire evacuation occurred two weeks before one review; residents given 15 minutes to evacuate, belongings locked inside boarded-up units for 3+ weeks with no accommodation or rent credit
- Roach infestation reported in at least one review
- Maintenance requests documented as 'completed' without actual resolution
What residents say
- Luxury High-Rise Apartments
- Leasing and front-office customer service is highly praised; living conditions (maintenance, pest control, building safety) are heavily criticized.
Side by side with nearby options
- Rated 2.9 against a 3.98 average across the 516 luxury high-rise apartments businesses listed here.
- Has more Google reviews than 58% of the businesses in this directory.
Why this score
How We Score Star rating 0
Review volume 97
Review recency 100
Review sentiment 44
Profile completeness 100
Verification 30
The numbers behind the score
5
69
4
9
3
6
2
1
1
84
Contact the property
- Phone
- +1817-654-4788
- Address
- 500 E Loop 820, Fort Worth, TX 76112
Last verified 2026-08-13
When the office is open
- Monday
- 10:00-17:30
- Tuesday
- 10:00-17:30
- Wednesday
- 10:00-17:30
- Thursday
- 10:00-17:30
- Friday
- 10:00-17:30
- Saturday
- 10:00-16:00
- Sunday
- Closed
As listed on Google.
Questions we get asked
- Who handles the leasing process?
- Luke Kelly and Lisa Evans are the primary leasing contacts. Reviewers note they provide thorough information, walk through applications, and follow up post-move-in.
- How quiet is the complex at night?
- Multiple recent residents report the apartments are very quiet at night.
- What should I know about maintenance response?
- One resident waited four weeks for a central AC repair during peak summer; maintenance requests have been marked complete without being resolved. Long-term residents praise Roger (maintenance staff), but urgent issues face significant delays.
Similar apartment complexes nearby
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Villas at Alameda
3.9(181)✓ Google-verified
Staff warmth masks serious operational problems. Multiple residents report permanent maintenance gaps: balconies deemed unsafe for months, AC that cannot cool past 85 degrees, water shut off without warning, and roach problems despite paid services. Leasing and maintenance personnel (Donny, Tarissa, Irving) earn consistent individual praise for courtesy and speed, yet the same reviewers or others report that fixes do not stick, complaints go unlogged, and management shifted four times in a year. The complex attracts tenants with move-in deals and friendly first visits, then residents discover aging infrastructure, high utilities, and structural hazards they say cost far more than advertised rent justifies. Most five-star reviews focus on initial leasing experience or recent staff changes; most one-star reviews document months or a year of unresolved problems and unresponsiveness after move-in.
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The Griffin Apartments
3.9(210)✓ Google-verified
Strong personalities on the leasing and maintenance teams earned multiple five-star mentions, but The Griffin's systems fail residents systematically. Move-in conditions are often filthy, with roaches and mold documented across reviews. AC units go unfixed for months, windows and doors lack proper insulation, and the office phone and email simply do not work. Several tenants report the complex withheld deposits under disputed circumstances and ignored requests for itemized charges. Angel, the maintenance supervisor, and Christina, a leasing agent, have built genuine loyalty when problems reach them directly. But the infrastructure forces residents to physically visit the office during posted hours (which still may be closed). Newcomers often find units not shown before lease signing, with broken appliances and pest infestations on day one. Long-term residents face a trade-off: supportive staff against chronic unresolved infrastructure and billing puzzles.
Luxury High-Rise Apartments