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Mobile home
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Luxury
- Location
- Woodhaven, Fort Worth
- Service
- Luxury
- Reviews
- 168
- Ranking
- #581 in Luxury
- Best for
- prospective renters prioritizing leasing-office service over maintenance reliability
Core details are sourced from this business's Google Business Profile (checked 2026-09-16).
Our Review
Residents consistently praise the leasing office and on-site management, particularly Luke Kelly and Lisa Evans, for professionalism and patience through move-in. However, serious maintenance failures undermine that goodwill. Multiple reviewers report weeks-long HVAC breakdowns during Texas heat, roach problems, electrical issues, and unresolved maintenance requests marked complete. After an electrical fire forced evacuation, management offered no temporary units or rent assistance for three weeks. Staff attention at the office level does not translate to reliable property upkeep or crisis management.
A small core of long-term residents express loyalty and praise the quiet atmosphere and updated units. Security has also earned recognition. But the stark split in ratings (41% five-star, 50% one/two-star) reflects deep inconsistency: excellent customer-facing staff cannot offset building maintenance failures that affect health and safety.
Recent shift: Mixed sentiment persists across multiple months. Earlier reviews (8-10 months ago) focused heavily on staff excellence; more recent reviews (7 months to 1 month ago) include major maintenance, pest, and emergency response complaints, suggesting system failures have worsened or become more visible.
Praised for
- attentive leasing staff
- quiet units
- responsive management team
- staff go above and beyond
Watch-outs
- roach infestations
- AC failures and long repair delays
- maintenance requests marked complete without resolution
- poor emergency response
- no resident accommodations after building incidents
responsive-managementmaintenance-slowpest-problemsunresponsive-office
Best for: prospective renters prioritizing leasing-office service over maintenance reliability
Think twice if: applicants sensitive to climate control, pest issues, or who need rapid maintenance response and emergency support
What Reviewers Like
- attentive leasing staff (Luke Kelly, Lisa Evans)
- quiet units
- location near employment
What to Know Before You Tour
- Luke Kelly named for professionalism and application support
- Lisa Evans praised for accessibility and flexibility
- Roger noted as skilled maintenance worker
- security team cited for responsiveness
- electrical fire evacuation occurred; management did not provide temporary units or rent relief for three weeks
- AC failures lasted four weeks with only one window unit provided for two-bedroom during Texas summer heat
- maintenance requests falsely marked as completed
What Stands Out
- Luxury
- leasing staff highly praised for professionalism and care; maintenance and crisis response severely criticised
Compare with Nearby Apartments
- Rated 2.9 against a 3.85 average across the 883 luxury businesses listed here.
- Has more Google reviews than 66% of the businesses in this directory.
How We Scored It
How We Score Star rating 0
Review volume 97
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30
Rating Breakdown
5
69
4
9
3
6
2
1
1
83
Location & Contact
- Phone
- +1817-654-4788
- Address
- 500 E Loop 820, Fort Worth, TX 76112
Last verified 2026-09-16
Leasing Office Hours
- Monday
- 10:00-17:30
- Tuesday
- 10:00-17:30
- Wednesday
- 10:00-17:30
- Thursday
- 10:00-17:30
- Friday
- 10:00-17:30
- Saturday
- 10:00-16:00
- Sunday
- Closed
As listed on Google.
Frequently Asked Questions
- Who handled leasing and move-in?
- Luke Kelly and Lisa Evans are the primary leasing staff and are frequently cited for professionalism, patience, and going above and beyond during application and move-in.
- What happens if the AC breaks?
- Multiple residents report AC failures lasting weeks. One tenant received only a single window unit for a two-bedroom apartment during a four-week central AC outage in Texas summer heat.
- Are there pest issues?
- At least one recent review reports roach infestation and calls for the complex to be shut down.
Similar apartment complexes nearby
69
Villas at Alameda
3.9(184)✓ Google-verified
Most residents praise the staff and peaceful setting, with maintenance supervisor Donnie consistently noted for quick repairs and the leasing team (Tarissa, Irving, Jessica) commended for professionalism. However, one lengthy complaint details months of unresolved issues: cracking balconies, broken appliances, AC failures, cigarette odors seeping in, a filthy pool, and non-functional security gates. The writer reports staff turnover among managers and feels maintenance cuts corners on repairs rather than fixing root causes. The split reflects genuine tension: 63% five-star ratings versus 23% one/two-star suggest either recent management improvements or that satisfied tenants outnumber those with serious problems. Affordability and quiet surroundings are real draws, but the detailed complaint raises red flags about deferred maintenance, safety oversight, and whether issues actually get resolved or just temporarily patched.
Luxury
59
The Griffin Apartments
3.8(216)✓ Google-verified
The Griffin earns praise for individual staff members-particularly a manager and maintenance workers Angel, Carlos, and Jose-who deliver professional, patient service when reached. However, a pattern of structural failures dominates the review picture: AC units break and stay broken for months despite repeated work orders that are closed without repair, units arrive filthy with mold, roaches, and leftover debris, the leasing office proves hard to contact and often closed during advertised hours, and applicants report deposits withheld after denial with no explanation. Several residents describe feeling trapped in unlivable conditions while management promises compensation that never materialises. The core issue is not individual incompetence but systemic: maintenance requests vanish from the system, communication tools fail (voicemail loops, emails ignored), and move-in inspections do not happen before lease signing. One reviewer waited two years for a functioning AC; others paid their own money for units or hotel stays to survive the heat. The business's own website promises on-site management and gated community safety, yet residents report rats, ants, and roaches throughout common areas and units. Trust is fractured when staff say repairs are complete but inspections reveal wiring errors and recurring failures.
Luxury