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Aero White Rock Apartments

Updated 2026-09-16 · 4,370 reviewed · 1,017 listed · Scored from 235 Google reviews · How we rank ›

3.7(235) 63 composite score See reviews on Google ✓ Google-verified
Luxury
Aero White Rock Apartments
Location
Lake Highlands, Dallas
Service
Luxury
Reviews
235
Ranking
#439 in Luxury
Best for
Renters prioritizing responsive office staff and spacious floor plans in a quiet community.

Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-09-16.

Our Review

Residents who have moved in praise the spacious floor plans, location near White Rock Lake, and staff responsiveness. Eli, Jenni, Jennifer, and Violet consistently help with applications and maintenance requests. Significant frustration centers on the locked pool despite being advertised, limited laundry room hours, dark exterior areas, and gaps between marketing claims and day-to-day access to amenities.

A few one-star reviews flag serious issues: one detailed gunfire on the property and injury, another reported application fees kept without proper refund, and a prospect encountered a filthy model unit. Staff reputation stays strong, but amenity access and security concerns weigh heavily against the positive move-in experience.

Praised for
  • responsive, helpful staff (Eli, Jenni, Jennifer, Violet)
  • spacious units and good location
  • clean and well-maintained grounds
  • quick application and move-in process
  • responsive maintenance team
Watch-outs
  • pool locked and unavailable despite advertised amenities
  • limited laundry hours (closed Sunday, after 10 pm)
  • poor outdoor lighting in 30% of buildings
  • filthy model units shown to prospects
  • security concerns (gunshots on property)
  • application fees not returned; disputed refund handling
responsive-managementclean-groundsmaintenance-quickfriendly-staffoutdated-units
Best for: Renters prioritizing responsive office staff and spacious floor plans in a quiet community.
Think twice if: The pool is often locked despite being advertised. Laundry rooms close at 10 pm and are shut on Sundays. Outdoor lighting is limited in some areas.

What Reviewers Like

  • Named staff (Eli, Jenni, Jennifer, Violet) with strong track record for customer help
  • Spacious units with updated interiors in an older property
  • Location near White Rock Lake and Galleria Dallas

What to Know Before You Tour

  • Staff members named in multiple reviews: Eli, Jenni (spelled 'Jenni' and 'Jennifer'), Jennifer, Violet, Violeta; all praised for application help and responsiveness
  • Pool and BBQ area advertised on website but residents report gates locked and pool closed for extended periods (at least since late June through reviews 2 months old)
  • Laundry rooms restricted to 10 am-10 pm Monday-Saturday, closed Sunday
  • About 30% of buildings lack outdoor lighting
  • Model unit shown to one prospect was described as filthy (floor and cabinets)
  • One serious incident reported: gunshots on property in August, injuring a resident
  • AC issues resolved within one day for one resident
  • Maintenance team responds quickly to work orders

What Stands Out

Luxury
Spacious, updated units and strong staff support appeal to upscale renters, but locked pool, limited laundry hours, and outdoor lighting gaps undercut the luxury feel.

Compare with Nearby Apartments

  • Rated 3.7 against a 3.85 average across the 883 luxury businesses listed here.
  • Has more Google reviews than 80% of the businesses in this directory.

How We Scored It

How We Score
Star rating 14
Review volume 100
Review recency 100
Review sentiment 46
Profile completeness 100
Verification 30

Rating Breakdown

5
148
4
10
3
6
2
6
1
65

Location & Contact

Address
9857 Audelia Rd, Dallas, TX 75238
Open in Google Maps

Last verified 2026-09-16

Leasing Office Hours

Monday
09:30-17:30
Tuesday
09:30-17:30
Wednesday
09:30-17:30
Thursday
09:30-17:30
Friday
09:30-17:30
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Amenities & Property Details

Services listed
Studio apartmentsOne bedroom apartmentsTwo bedroom apartmentsApartments with private patiosSwimming poolFitness centerAerobic and yoga zoneBark park

As published by the business on its own website; not independently verified.

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Frequently Asked Questions

Are the pool and fitness center always available?
The website lists both, but multiple residents report the pool has been locked for extended periods. Fitness center availability is not mentioned in reviews.
Are there washers and dryers in the units?
Yes. On-site laundry rooms are also available, but open only 10 am-10 pm Monday-Saturday and closed on Sundays.
How long does the application process usually take?
Multiple residents noted the process was quick and easy, with staff helping move-in happen smoothly.

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Last updated 2026-09-16