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Lavera At Lake Highlands

Updated 2026-09-16 · 4,370 reviewed · 1,017 listed · Scored from 384 Google reviews · How we rank ›

3.3(384) 59 composite score See reviews on Google ✓ Google-verified
Luxury
Lavera At Lake Highlands
Location
Lake Highlands, Dallas
Service
Luxury
Reviews
384
Ranking
#547 in Luxury
Best for
short-term residents prioritizing fast maintenance over stability in management.

Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-09-16.

Our Review

Lavera At Lake Highlands delivers sharp contrasts: some residents praise maintenance speed and staff like Betty, Angel, and Michael for professionalism, while others report severe issues including roach infestations, unresponsive management that avoids refunds, constant staffing changes, and fees that surprise residents at move-in and move-out. Three years of residence can coincide with friendly events, but also with disputed deposits and eviction notices issued over a single late payment.

Recent shift: Sentiment has declined markedly in the past two months. Earlier praise for staff members Michael and AB has been replaced by complaints about their departure and subsequent staff inexperience. Recent reviews emphasize pest control failure, fee disputes, and management communication collapse, whereas older positive reviews highlight professionalism and responsiveness. The 3.3 overall rating reflects this volatility: 47% five-star but 39% one/two-star reviews.

Praised for
  • fast maintenance response
  • friendly leasing staff
  • pet-friendly policy
  • clean property appearance
Watch-outs
  • unresponsive management
  • cockroach infestation
  • excessive and changing fees
  • staff turnover
  • poor communication
responsive-managementpoor-communicationmaintenance-quickunresponsive-officeunexpected-feespest-problemsfriendly-staff
Best for: short-term residents prioritizing fast maintenance over stability in management.
Think twice if: Deposit recovery issues, roach problems, and management unresponsiveness are documented concerns; expect significant staff turnover and potential fee surprises.

What Reviewers Like

  • pet-friendly with larger dog accommodation
  • responsive maintenance crew
  • community events
  • some highly praised staff members

What to Know Before You Tour

  • Betty, Angel, and Michael named as helpful staff; however, Michael's departure coincided with service decline.
  • Roach infestations reported across multiple units even after move-in.
  • Pet deposits withheld or applied to disputed move-in damages.
  • Guest parking charged separately.
  • One resident entered without notice to post eviction warning.
  • Vehicle towed without resident notification despite valid sticker.
  • Utility bills shared across entire building rather than individual consumption.
  • Management reportedly ignores work orders and maintenance requests.

What Stands Out

Luxury
Residents value cleanliness and maintenance speed; however, pest infestations, frequent staff changes, and management unresponsiveness significantly undermine the luxury positioning and resident trust.

Compare with Nearby Apartments

  • Rated 3.3 against a 3.85 average across the 883 luxury businesses listed here.
  • Has more Google reviews than 94% of the businesses in this directory.

How We Scored It

How We Score
Star rating 0
Review volume 100
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Rating Breakdown

5
182
4
28
3
23
2
12
1
139

Location & Contact

Address
9842 Audelia Rd, Dallas, TX 75238
Open in Google Maps

Last verified 2026-09-16

Leasing Office Hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Amenities & Property Details

Services listed
studio apartmentsone bedroom apartmentstwo bedroom apartmentsthree bedroom apartmentspet-friendly apartmentscoffee barswimming pool

Credentials claimed:Equal Opportunity Housing, Handicap Friendly

As published by the business on its own website; not independently verified.

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Frequently Asked Questions

Are larger dogs allowed?
Yes, the property allows bigger dogs according to resident experience.
Is guest parking included?
No; guest parking is charged separately according to a three-year resident.
How quickly are maintenance requests addressed?
Some residents report fast response times, though others say requests are ignored entirely; experience varies significantly depending on the maintenance crew and management team on duty.

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Last updated 2026-09-16