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Paxton at Lake Highlands Apartments

Updated 2026-09-16 · 4,370 reviewed · 1,017 listed · Scored from 202 Google reviews · How we rank ›

3.9(202) 64 composite score See reviews on Google ✓ Google-verified
Luxury
Paxton at Lake Highlands Apartments
Location
Lake Highlands, Dallas
Service
Luxury
Reviews
202
Ranking
#393 in Luxury
Best for
Budget-conscious renters willing to gamble on management continuity for move-in savings.

Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-09-16.

Our Review

At its best, Paxton delivers quick maintenance fixes, energetic staff, and value pricing that draws repeat residents; at its worst, management turnover leads to unresponsive offices, month-long repair backlogs, and pest complaints that fester unresolved. The split (66% five-star, 25% one-two-star) reflects a business in flux, where the experience depends heavily on when you move in.

Recent shifts suggest deterioration since mid-2024: early positive reviews praise quick fixes and availability, but later complaints document closed office days, ignored work orders, roaches, mold, and water bills soaring to $200 monthly. Tenants report that previous maintenance staff provided same-day service; current response times stretch weeks or longer.

Praised for
  • responsive maintenance and quick fixes
  • friendly, helpful staff (named: Brittany)
  • community events and amenities
  • move-in specials and value
Watch-outs
  • management changes and instability
  • maintenance delays and work orders ignored
  • pest problems (cockroaches, mold)
  • poor office communication and availability
  • billing disputes and unexpected charges
  • cleanliness issues (trash, animal waste in common areas)
  • reserved parking enforcement failures
responsive-managementmaintenance-slowpest-problemsunresponsive-officefriendly-staffmaintenance-quick
Best for: Budget-conscious renters willing to gamble on management continuity for move-in savings.
Think twice if: You need reliable, predictable maintenance response or have pest allergies; office availability and repair responsiveness have deteriorated significantly since mid-2024.

What Reviewers Like

  • Quick maintenance turnaround when staffing is stable
  • Generous move-in specials and competitive pricing
  • Active community programming (events, after-school care)
  • Friendly, engaged leasing staff

What to Know Before You Tour

  • Manager Brittany praised for helpfulness and resource coordination
  • Previous same-day maintenance service has slipped to multi-week delays under recent management
  • Dryer repair delayed one month; stove repair delayed one week (as of 3 months ago)
  • Water bills reported at $200 monthly by one tenant
  • Trash valet service introduced and praised in recent reviews
  • Move-in specials: $99 move-in fee and $400-per-month rent reductions offered
  • After-school care and community events (Halloween door contest, food truck) documented
  • Gym air conditioning and equipment non-functional per one long-term tenant

Compare with Nearby Apartments

  • Rated 3.9 against a 3.85 average across the 883 luxury businesses listed here.
  • Has more Google reviews than 74% of the businesses in this directory.

How We Scored It

How We Score
Star rating 26
Review volume 100
Review recency 100
Review sentiment 41
Profile completeness 100
Verification 30

Rating Breakdown

5
133
4
15
3
3
2
5
1
46

Location & Contact

Address
9763 Audelia Rd, Dallas, TX 75238
Open in Google Maps

Last verified 2026-09-16

Leasing Office Hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Amenities & Property Details

Services listed
One-bedroom apartmentsTwo-bedroom apartmentsThree-bedroom apartmentsFitness centerSwimming poolPet-friendly apartmentsVirtual toursIn-person tours

As published by the business on its own website; not independently verified.

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Frequently Asked Questions

How quickly does maintenance typically respond?
It depends on management tenure. Earlier reviewers reported same-day fixes, but recent complaints document month-long delays. One tenant waited a month for a dryer repair and a week for a stove.
Are there any current move-in deals?
Yes. Recent reviews mention a $99 move-in special and rent reductions of $400 or more per month for new leases, though specials change.
What amenities are included?
A fitness center, swimming pool, trash valet service, and community events (past examples include after-school care and food-truck visits).

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Last updated 2026-09-16