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The Trellis at Lake Highlands

Updated 2026-09-16 · 4,370 reviewed · 1,017 listed · Scored from 86 Google reviews · How we rank ›

3.1(86) 49 composite score See reviews on Google ✓ Google-verified
LuxuryGarden Style (1-4 stories)
The Trellis at Lake Highlands
Location
Lake Highlands, Dallas
Services
Luxury, Garden Style (1-4 stories)
Reviews
86
Ranking
#753 in Luxury

Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-09-16.

Our Review

A narrow split between five-star praise for the location and initial move-in experience and one-star warnings about persistent maintenance failures dominates reviews. Air conditioning breakdowns lasting months, cockroach infestations resistant to pest control, slow maintenance response times, and surprise billing charges recur across multiple recent reviews. Some residents credit the property manager for friendliness, but most complaints focus on management's reluctance to address habitability issues like mold and humidity that reviewers say affect health and safety.

Recent shift: Deterioration over time is clear: early reviews praise move-in and neighborhood; later reviews (1-3 years) document escalating AC, mold, and pest issues; the most recent reviews (6 months to 1 year ago) show the same core complaints persisting.

Praised for
  • responsive property manager
  • clean apartments initially
  • nice pool and outdoor amenities
  • safe neighborhood with shops and transit
Watch-outs
  • air conditioning fails repeatedly and stays unfixed
  • cockroach and pest infestation widespread
  • slow or absent maintenance response
  • black mold in bathrooms
  • unauthorized and hidden charges
  • noisy floors, neighbor conflicts
  • old appliances and broken fixtures
unresponsive-officemaintenance-slowpest-problemsunexpected-feesnoisy-neighborsoutdated-units
Think twice if: Anyone concerned about heat, moisture, pests, or maintenance quality should look elsewhere; multiple reviewers report being left in broken units for months.

What Reviewers Like

  • gated community with covered parking
  • pool, fitness center, and outdoor kitchen on-site
  • near shops, restaurants, DART transit, and parks
  • property manager noted for professionalism

What to Know Before You Tour

  • Property managers David and Deivys noted for responsiveness in some reviews; maintenance technician Osay mentioned positively
  • AC units fail in summer and are not repaired for extended periods (up to 2 months documented)
  • Cockroach infestation reported as severe and unresolved despite pest control visits
  • Work orders reportedly marked complete without maintenance staff visiting
  • Humidity causes black mold in bathrooms; reviewers cite cheap repair materials worsening the problem
  • Noisy floors on 2nd and 3rd floors with no carpet; residents report constant floor banging and complaints
  • Heavy closet doors fall off; many residents removed them from patios
  • Unauthorized charges appear on bills (electricity, late fees) without clear explanation

What Stands Out

Luxury
Initial units are clean and well-appointed with open kitchens and patios, but long-term maintenance failures, mold, and pests undermine luxury expectations.
Garden Style (1-4 stories)
Outdoor amenities (pool, fitness center, dog park, tennis court) are noted as nice, but gate malfunctions, poor upkeep of grounds, and trash management problems detract from community experience.

Compare with Nearby Apartments

  • Rated 3.1 against a 3.85 average across the 883 luxury businesses listed here.
  • Has more Google reviews than 45% of the businesses in this directory.

How We Scored It

How We Score
Star rating 0
Review volume 84
Review recency 82
Review sentiment 30
Profile completeness 100
Verification 30

Rating Breakdown

5
36
4
5
3
9
2
5
1
31

Location & Contact

Address
9707 Walnut Hill Ln, Dallas, TX 75238
Open in Google Maps

Last verified 2026-09-16

Leasing Office Hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
Closed
Sunday
Closed

As listed on Google.

Amenities & Property Details

Services listed
1 bedroom 1 bathroom apartments2 bedroom 1 bathroom apartments2 bedroom 2 bathroom apartments2 bedroom 2 bathroom townhomespoolfitness centertennis courtdog park

Credentials claimed:Professionally Managed by Cirrus Asset Management, Inc., TX - License # 9003183

As published by the business on its own website; not independently verified.

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Frequently Asked Questions

What happens if my AC breaks in summer?
Multiple residents report AC failures lasting months with maintenance not visiting. One resident was without cooling for around two months in summer 2022 with indoor temperatures exceeding 85 degrees.
Are there hidden or extra charges?
Yes, reviewers report unauthorized charges appearing on rent bills for services like electricity that tenants did not request, with management offering no clear explanation.
What amenities are included?
Their website lists a pool, fitness center, tennis court, dog park, covered parking, and visitor parking. A garden and outdoor kitchen are also available.

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Last updated 2026-09-16