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Atelier

Updated 2026-08-13 · 4,321 reviewed · 600 listed · Scored from 322 Google reviews · How we rank ›

4.2(322) 71 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury High-Rise Apartments
Atelier
Service
Luxury High-Rise Apartments
Reviews
322

What we found

Atelier's maintenance and concierge teams earn consistent praise, but recent management changes have triggered widespread frustration. Residents report elevators down for weeks at a time with 20-30 minute waits, mold recurring across multiple units, and a leasing office that feels dismissive. The building itself is striking, but the gap between luxury pricing and operational execution has darkened the experience.

Specific maintenance staff like Jonathan receive genuine gratitude, yet the infrastructure failures overshadow that goodwill. New management has also removed published amenities (EV charging), ignored long-standing requests, and created an atmosphere residents describe as uncaring. For those who can overlook the current operational chaos, the location, aesthetic, and some staff shine.

Praised for
  • responsive maintenance staff (Jonathan specifically praised)
  • friendly concierge team
  • beautiful building and amenities
  • knowledgeable leasing consultants
Watch-outs
  • elevator failures endemic, long waits
  • mold in bathrooms across units
  • unresponsive management under new regime
  • leasing office rudeness and poor communication
maintenance-slowunresponsive-officemodern-amenitiesfriendly-staffmaintenance-quick
Best for: Buyers seeking luxury Arts District location who prioritize aesthetic and location over current operational reliability.
Think twice if: Elevator infrastructure is currently inadequate; management responsiveness has declined sharply. Factor in ongoing operational disruptions before committing.

What's working here

  • Dedicated maintenance team (Jonathan)
  • 24-hour concierge service
  • Prime Arts District location
  • Modern resort-style amenities including pool and outdoor kitchen

Read this before you tour

  • Maintenance staff Jonathan praised by name for professionalism and responsiveness
  • Concierge team consistently called friendly and helpful
  • Four elevators; reports of 3 down simultaneously for weeks, 20-30 minute waits normal
  • Mold documented in bathrooms across multiple units
  • Parking garage overflowing, gate has failed multiple times
  • EV charging amenity advertised at lease signing, non-functional for months and since removed from website
  • New management company took over; service decline correlates to that transition
  • Leasing staff Desiree Thomas mentioned in both five-star and one-star reviews for contrasting reasons

What residents say

Luxury High-Rise Apartments
Exterior and amenities match luxury positioning, but management failures and infrastructure breakdowns contradict the price point.

Side by side with nearby options

  • Rated 4.2 against a 3.98 average across the 516 luxury high-rise apartments businesses listed here.
  • Has more Google reviews than 88% of the businesses in this directory.

Why this score

How We Score
Star rating 45
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

The numbers behind the score

5
242
4
11
3
5
2
10
1
54

Contact the property

Address
1801 N Pearl St, Dallas, TX 75201
Open in Google Maps

Last verified 2026-08-13

When the office is open

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

In their own words

Services listed
Luxury apartmentsStudio apartmentsOne-bedroom apartmentsTwo-bedroom apartmentsThree-bedroom apartments24 Hour ConciergeResort style pool with private cabanasOutdoor kitchen with grilling area and fire pits
Published prices
Tower A2.2 1 Bed 1 Bath 765 Sq. Ft.
Starting From $2,824 /month
Tower C3.1a 3 Beds 2 Baths 1,955 Sq. Ft.
Starting From $6,382 /month

As published by the business on its own website; not independently verified.

Enquire about Atelier

Your enquiry goes to the DFW Multifamily Property Directory team, who will pass it to Atelier. We only share your details with providers relevant to your request.

Questions we get asked

What happens if I have an elevator emergency?
Four elevators serve 40-41 floors. Recent reviews report frequent outages, with 2-3 down simultaneously for weeks, resulting in 20-30 minute waits. During acute failures, stairs are the only alternative.
Are there EV charging stations?
The business advertised EV charging as an amenity during lease signing. Residents report the two chargers have been non-functional for months, and the amenity was removed from the website.
Who should I contact if I have maintenance issues?
Maintenance staff (such as Jonathan, mentioned in reviews) are responsive to direct requests. However, recent reviews indicate maintenance tickets for appliances are taking over a month to resolve.

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Last updated 2026-08-13