Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-09-16.
Five-star reviews praise the leasing staff (especially Alex and Dulce) and quick maintenance response when contacted; long-term residents report a clean, peaceful community. However, multiple one-star reviews cite persistent roaches, mold problems that reoccur after repairs, air conditioning failures in heat, and billing surprises months after move-out. The property presents well on tours but struggles with follow-through on pest control and structural maintenance.
Last verified 2026-09-16
As listed on Google.
As published by the business on its own website; not independently verified.
Long-term residents praise Oakwood for hands-on management and swift maintenance, naming office staff Gina and Luz as standouts. However, recent complaints surface AC failures, laundry room odors, and poor communication during disputes, alongside towing and utility confusion.
Since a new management team arrived (Shauna, Michael, Amy), residents report cleaner apartments, visible repairs to hallways and pool, and notably friendlier staff. However, scattered complaints persist: maintenance backlogs lasting weeks, AC outages unresolved for over a month, pest issues on the first floor, broken elevators, and billing confusion including disputed charges and missing refunds. Security remains a concern, with reports of car break-ins and a gate system that forces residents toward unsafe side exits. The community feels in transition, with strong appreciation for recent improvements undercut by inconsistent follow-through on repairs and office reachability during business hours.
Residents report widespread neglect across maintenance, safety, and management. Recurring problems include slow or incomplete repairs, pest infestations, water damage, and deteriorated common areas. A handful of older positive reviews mention good staff and location, but 64% of recent ratings are one or two stars, reflecting sustained tenant dissatisfaction.
Last updated 2026-09-16