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The Armstrong at Knox

Updated 2026-08-13 · 4,321 reviewed · 600 listed · Scored from 76 Google reviews · How we rank ›

4.1(76) 66 composite score See reviews on Google ✓ Google-verified
Luxury High-Rise ApartmentsAffordable & Income Restricted Housing
The Armstrong at Knox
Services
Luxury High-Rise Apartments, Affordable & Income Restricted Housing
Reviews
76

What we found

Most residents praise Courtney and Brett in leasing and management, the spacious units, Knox-Henderson location, and resort amenities. However, several long-term residents hit serious friction: AC units that require drainage stop cooling without emergency support after hours, parking fees charged for spaces never provided, paper-thin walls that carry neighbors' schedules, and a trash area that overflows against resident apartments. One car theft reportedly went unaddressed.

Staff like Courtney Johnson and Brett Doody earn repeated five-star mentions for professionalism and responsiveness during move-in. The property itself appeals for its layout and pool. The tension is between short-term leasing experience and on-going operational support.

Praised for
  • leasing staff responsiveness
  • spacious units
  • location and neighborhood
  • amenities and pool
  • management attentiveness
Watch-outs
  • AC maintenance delays after hours
  • parking charges without delivery
  • thin walls and noise
  • trash room overflow
  • poor security/theft response
responsive-managementfriendly-staffmodern-amenitiesmaintenance-slownoisy-neighborsunexpected-fees
Best for: Short-term renters prioritizing leasing experience and location over long-term operational reliability.
Think twice if: Long-term residents should ask about after-hours maintenance response and AC drainage protocols before signing; parking fees warrant written proof of dedicated space.

What's working here

  • leasing staff Courtney and Brett known by name
  • Knox-Henderson location
  • spacious floor plans
  • resort-style pool and fitness amenities

Read this before you tour

  • Courtney Johnson: leasing staff repeatedly named for professionalism and responsiveness
  • Brett Doody: manager praised for attentiveness and maintenance speed in positive reviews
  • AC units require manual pan drainage by maintenance; not handled as emergencies after hours or weekends
  • Parking charges reported without corresponding space delivery; $500+ disputed refunds mentioned
  • Walls described as thin enough to know neighbors' schedules

What residents say

Luxury High-Rise Apartments
Spacious units and pool/fitness amenities praised; maintenance responsiveness and AC reliability during off-hours uneven.
pet-friendly
Units described as pet-friendly on website; one reviewer mentions concern about leaving dog in overheated apartment due to AC failure.

Side by side with nearby options

  • Rated 4.1 against a 3.98 average across the 516 luxury high-rise apartments businesses listed here.
  • Has more Google reviews than 31% of the businesses in this directory.

Why this score

How We Score
Star rating 38
Review volume 82
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

The numbers behind the score

5
53
4
5
3
5
2
1
1
12

Contact the property

Address
4525 Cole Ave, Dallas, TX 75205
Open in Google Maps

Last verified 2026-08-13

When the office is open

Monday
08:30-17:30
Tuesday
08:30-17:30
Wednesday
08:30-17:30
Thursday
08:30-17:30
Friday
08:30-17:30
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

In their own words

Services listed
Pet-friendly apartmentsOne bedroom apartmentsTwo bedroom apartmentsFitness centerResort-style poolGround-level retailVirtual tours

As published by the business on its own website; not independently verified.

Enquire about The Armstrong at Knox

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Questions we get asked

What happens if my AC breaks after hours or on a weekend?
Reviewers report AC drainage issues are not treated as emergencies, leaving them unable to cool units overnight or on Sundays. Maintenance appears required to drain the pan, not a quick resident fix.
Can I verify that I'll get a designated parking spot before signing?
One resident was charged $500+ for designated parking they never received and disputes remain unresolved. Ask for written confirmation of your assigned space location before moving in.

Similar apartment complexes nearby

Carrara at Cole Apartments
65

Carrara at Cole Apartments

4.1(120)✓ Google-verified

Carrara at Cole draws strong praise for its location near Knox-Henderson and Uptown, and for front-desk staff who consistently go the extra mile. The community calendar of events and maintenance responsiveness earn repeat residents' loyalty. However, a significant group reports persistent pest control neglect, chronic plumbing issues, poor noise insulation, and management that either ignores resident concerns or hits them with unexpected fees. Communication gaps between departments mean problems stay unresolved for months, and several reviewers say disputes have escalated to collections without staff follow-up.

Affordable & Income Restricted HousingLuxury High-Rise Apartments
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Slate at Cole Apartments
76

Slate at Cole Apartments

4.4(97)✓ Google-verified

Over a decade-long tenure, many residents describe Slate at Cole as a stable, welcoming community in a prime Knox-Henderson location near the Katy Trail. Staff like Tyler and Virginia earn consistent praise for solving problems quickly and making newcomers feel at home within days. A vocal minority reports serious infrastructure issues: mold testing positive above toilets, daily millipede invasions on lower floors, and extended elevator downtime. One long-term resident noted a sharp decline after management changed, though recent 5-star reviews suggest the current team has restored confidence.

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Nove at Knox
83

Nove at Knox

4.6(239)✓ Google-verified

Most residents praise the leasing team's personal attention and the concierge's helpfulness, with named staff like Alyx, Evan, and Marcus earning repeated commendation for going beyond standard service. The location near Katy Trail and Trader Joe's, pet amenities, and frequent resident events create a strong sense of community, though management responsiveness varies. One persistent complaint surfaces from a neighbor about fire alarms sounding multiple times weekly at irregular hours, including overnight. Some residents have noted past concerns about integrity and responsiveness, though recent reviews suggest management is addressing these openly. Fees occasionally exceed expectations, but staff work to resolve billing disputes.

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Last updated 2026-08-13