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The Armstrong at Knox

Updated 2026-09-16 · 4,370 reviewed · 1,017 listed · Scored from 76 Google reviews · How we rank ›

4.1(76) 64 composite score See reviews on Google ✓ Google-verified
Affordable HousingLuxury
The Armstrong at Knox
Location
Oak Lawn, Dallas
Services
Affordable Housing, Luxury
Reviews
76
Ranking
#219 in Affordable Housing
Best for
Renters prioritizing location and leasing support over building maintenance track record.

Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-09-16.

Our Review

Leasing staff Courtney Johnson and manager Brett Doody earn consistent praise for attentiveness during move-in. Multiple residents report spacious units, good amenities, and fast maintenance responses. However, recent complaints detail AC failures requiring emergency protocol delays, noise bleeding through floors, phantom parking charges unrefunded, and security concerns after vehicle theft.

The Knox-Henderson location and resort pool draw tenants, but the $2,600+ monthly rent for one-bedroom units doesn't align with reported maintenance gaps and building envelope issues. Newer five-star reviews cluster around the leasing experience; one-star reviews from recent renters flag systemic problems tied to upkeep and billing accuracy.

Praised for
  • Leasing staff warmth and professionalism
  • Responsive management and quick maintenance
  • Prime Knox-Henderson location and walkability
  • Spacious units and quality amenities
Watch-outs
  • AC failures requiring after-hours workarounds
  • Thin walls and noise from neighbors
  • Parking charges without service, refund delays
  • Security gaps; vehicle theft not addressed
  • Overflowing trash in resident areas
responsive-managementmaintenance-quickfriendly-staffmaintenance-slownoisy-neighborsunexpected-feesmodern-amenities
Best for: Renters prioritizing location and leasing support over building maintenance track record.
Think twice if: Consider elsewhere if quiet, climate-controlled, and secure parking matter; recent tenants report AC issues, thin walls, and unresolved theft concerns.

What Reviewers Like

  • Attentive leasing staff and responsive management
  • Prime Knox-Henderson walkable location
  • Resort amenities and spacious layouts

What to Know Before You Tour

  • Courtney Johnson: leasing staff praised for professionalism and helpfulness across 12+ reviews spanning one year
  • Brett Doody: manager noted for responsiveness and community care in long-term resident feedback
  • AC maintenance bottleneck: residents cannot self-drain AC pans; after-hours failures not treated as emergency, leaving renters without cooling overnight or weekends
  • Parking billing error: one resident charged $500 for designated parking never received; refund still pending
  • Vehicle security incident: resident reported vehicle theft in garage with management inaction

What Stands Out

Luxury
Resort pool and fitness center praised; thin walls and AC reliability undermine premium positioning.
Affordable Housing
$2,600+ monthly rent exceeds typical affordable-housing thresholds; billing and maintenance gaps compound affordability concerns.

Compare with Nearby Apartments

  • Rated 4.1 against a 3.89 average across the 280 affordable housing businesses listed here.
  • Has more Google reviews than 42% of the businesses in this directory.

How We Scored It

How We Score
Star rating 36
Review volume 82
Review recency 96
Review sentiment 45
Profile completeness 100
Verification 30

Rating Breakdown

5
53
4
5
3
5
2
1
1
12

Location & Contact

Address
4525 Cole Ave, Dallas, TX 75205
Open in Google Maps

Last verified 2026-09-16

Leasing Office Hours

Monday
08:30-17:30
Tuesday
08:30-17:30
Wednesday
08:30-17:30
Thursday
08:30-17:30
Friday
08:30-17:30
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Amenities & Property Details

Services listed
Pet-friendly apartmentsOne bedroom apartmentsTwo bedroom apartmentsFitness centerResort-style poolGround-level retailContemporary residences

As published by the business on its own website; not independently verified.

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Frequently Asked Questions

What should I know about AC maintenance and after-hours breakdowns?
AC units require maintenance staff to drain interior pans; residents cannot handle this themselves. After-hours or weekend failures are not treated as emergencies, so you may wait until business hours or Monday for repair, leaving units without cooling.
Is designated parking included or charged separately?
The property offers designated parking, but one recent resident reported being charged $500 for spots never assigned. Verify parking terms in writing before signing and confirm no charges appear for services you don't use.
How are noise and soundproofing between units?
Multiple residents report thin floors and ceilings that transmit neighbor sounds clearly, including schedules and activities. If quiet is important, ask about unit location (higher floors, interior placement away from main corridors) during the tour.

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Most residents find Slate at Cole a welcoming community with engaged staff who genuinely know their neighbors. The Knox-Henderson location steps from Katy Trail and downtown dining is a major draw, and long-term tenants consistently renew leases. Recent reviews underscore strong management from Tyler, Brenna, and office staff like Virginia. However, a subset of ground-floor residents report ongoing pest infestations and mold that management has not fully resolved. This appears tied to the building's age and can affect your lease decision if pest sensitivity is a concern.

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Five-star reviewers praise Knox Heights for its clean, attractive building and the warmth of named staff members who handle leasing and maintenance swiftly. However, significant complaints center on a strict guest parking system that issues $90 tickets for missed QR code scans, unauthorized bank withdrawals, and disputed move-out fees that residents say were unjustified and unresolved by management.

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Last updated 2026-09-16