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Dixon at Stonegate

Updated 2026-09-16 · 4,370 reviewed · 1,017 listed · Scored from 126 Google reviews · How we rank ›

3.1(126) 51 composite score See reviews on Google ✓ Google-verified
LuxuryAffordable Housing
Dixon at Stonegate
Location
Fort Worth
Services
Luxury, Affordable Housing
Reviews
126
Ranking
#733 in Luxury

Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-09-16.

Our Review

After Greystar took over management in July 2026, residents report a sharp decline. Leasing staff are routinely unresponsive; callers report having to phone ten times over days to reach someone. Maintenance requests take weeks or are marked complete without work done. Excessive leaf blower use multiple days a week disrupts daytime sleep, and moving units have arrived with roach infestations, broken fixtures, dirty surfaces, and paint over vents and outlets.

A prospective resident alleging Spanish-language discrimination during a tour, together with complaints about broken lease agreements honored by previous management and sudden lease violation fees never stated in contracts, suggests systemic problems beyond maintenance. Long-term residents who experienced no major issues under Willow Bridge report the property has become stressful and unlivable within weeks of Greystar's arrival.

Praised for
  • understanding staff (autism accommodations)
  • better communication under new management (early signs)
Watch-outs
  • unresponsive leasing office
  • maintenance delays and incomplete work
  • excessive landscaping noise
  • thin walls and noise isolation
  • management transitions and broken promises
  • pest infestation
  • poor move-in condition
  • unfriendly and discriminatory treatment of prospective residents
unresponsive-officemaintenance-slowpoor-communicationoutdated-unitspest-problemsnoisy-neighbors
Think twice if: Those working from home, seeking quiet, or who need responsive maintenance and leasing support should look elsewhere given recent performance.

What Reviewers Like

  • pet-friendly housing
  • occasional staff understanding (noted in accommodations context)

What to Know Before You Tour

  • Greystar took over management in July/August 2026 from Willow Bridge, sparking widespread complaints
  • Landscaping now occurs multiple days per week (including weekends) versus once weekly under prior management
  • Residents report leasing office calls going unanswered for days, routed through external call center
  • Move-in units documented with active roach infestations, paint applied over vents and outlets, broken fixtures
  • Building 12 lacked hot water for approximately one month
  • Maintenance requests frequently marked complete when work was not done
  • Previous management honored short-term lease agreements that Greystar later refused to honor
  • Lease violation fees charged post-transition without prior notice or lease authorization

What Stands Out

pet-friendly
Pet-friendly units available, but pest infestation complaints undermine this offering.
Luxury
Thin walls, noise isolation failures, and poor move-in conditions contradict luxury positioning.

Compare with Nearby Apartments

  • Rated 3.1 against a 3.85 average across the 883 luxury businesses listed here.
  • Has more Google reviews than 56% of the businesses in this directory.

How We Scored It

How We Score
Star rating 0
Review volume 91
Review recency 100
Review sentiment 23
Profile completeness 100
Verification 30

Rating Breakdown

5
60
4
6
3
2
2
0
1
58

Location & Contact

Address
2501 Oak Hill Cir, Fort Worth, TX 76109
Open in Google Maps

Last verified 2026-09-16

Leasing Office Hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
13:00-17:00

As listed on Google.

Amenities & Property Details

Services listed
Apartment rentalsPet-friendly housing

As published by the business on its own website; not independently verified.

Enquire about Dixon at Stonegate

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Frequently Asked Questions

How do I reach the leasing office?
Calls are routed through an external call center. Residents report long waits and limited availability. Visiting in person is recommended, though one prospective resident reported office staff unavailable during business hours.
What is the landscaping schedule?
Under current management (Greystar), landscaping occurs multiple days per week including weekends, varying by day, with leaf blower noise reported as early morning to evening.
Are units pet-friendly?
The business lists pet-friendly housing as a service, though specific rules or fees are not documented in available reviews.

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Living at Stonegate delivers a safe, walkable neighborhood and reasonable rent for the location, with friendly maintenance staff like Rod who respond quickly. Units include in-unit washer/dryer and access to a pool, disc golf, and dog park. However, many residents struggle with an unresponsive front office reliant on AI chatbots, ambiguous move-out charges, slow fixes for major issues like mold and ceiling leaks, and steep lease-break penalties that can exceed $5,700. The gap between move-in and move-out experiences is stark. While some leasing staff (particularly Preia) earn praise for attentiveness, the AI support system frustrates both prospective and current residents seeking real answers. Long-term problems-water damage, mold in bathrooms, pest control delays-can go unaddressed for months. Management transparency around deposits and final billing remains the sharpest complaint across recent reviews.

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Staff, particularly Robyn and Lily, earn consistent praise for welcoming residents and handling move-ins smoothly. Maintenance responds within days, and the complex feels secure with gated parking and fobs. But residents split sharply on livability. Those in quieter units enjoy the value and facilities. Those facing the train or with active families find thin walls, neighbor noise, and a restrictive guest policy (charging $4 per day after three free visits per month) make staying harder. Extra fees accumulate. Reviewers frequently flag train noise as unbearable, hallway enforcement lax (trash, smoking), and the towing company as predatory. A few note outdated appliances and questioned whether corporate prioritizes parking fees over resident comfort. The leasing team also has consistency issues: one prospective tenant reported a maintenance worker conducting a tour instead of a leasing agent, and being shown only one model unit. Maintenance and staff warmth do not offset policies that feel punitive.

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Last updated 2026-09-16