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The Club at Stonegate Apartments

Updated 2026-08-13 · 4,321 reviewed · 600 listed · Scored from 346 Google reviews · How we rank ›

3.9(346) 65 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury High-Rise ApartmentsGarden Style & Suburban Communities
The Club at Stonegate Apartments
Services
Luxury High-Rise Apartments, Garden Style & Suburban Communities
Reviews
346

What we found

Five-star reviews celebrate Rod's quick repairs and the quiet, walkable location near TCU and Trader Joe's, with leasing agent Preia earning specific praise for responsiveness. One-star complaints paint a starkly different picture: an AI-reliant office ignores tenant and prospective renter inquiries for days or weeks; mold and roaches persist despite resident reports; maintenance fixes are incomplete or cosmetic; and lease-break fees ($1,135+ plus three months' rent) shock departing residents.

The split reflects two parallel experiences. Residents who connect with maintenance staff or the in-person leasing team report satisfaction and fair pricing ($1,090–$2,287/month). But those who rely on office support hit a wall: AI chat cannot answer questions, live staff do not call back, and unaddressed maintenance complaints (vomit on stairwells for months, mold spray-painted over) suggest systemic indifference to tenant concerns.

Praised for
  • responsive maintenance staff (especially Rod and Ron)
  • quiet, safe neighborhood
  • good value for location near TCU and retail
  • pet-friendly amenities
  • leasing agent Preia helpful and attentive
Watch-outs
  • AI customer support unresponsive to calls, emails, and inquiries
  • pest problems (roaches) despite cleanliness
  • mold and moisture issues in units
  • slow, incomplete maintenance fixes
  • high lease-break fees and hidden charges
  • dirty common areas not maintained
  • poor front-desk interactions
responsive-managementpoor-communicationmaintenance-slowmaintenance-quickunresponsive-officequiet-communitysafe-neighborhoodpest-problemsunexpected-feesfriendly-staff
Best for: Tenants comfortable handling maintenance contact via email or in-person visits who value quiet, pet-friendly neighborhoods.
Think twice if: Phone-dependent renters should know the office relies on AI chat; pest and mold issues recur; lease-break fees exceed $1,100 plus three months rent.

What's working here

  • maintenance technician Rod consistently praised for speed and professionalism
  • quiet, walkable location near TCU, retail, and Trader Joe's
  • pet-friendly with dog park and no-breed restrictions stated
  • reasonable pricing relative to location

Read this before you tour

  • Maintenance technician Rod repeatedly praised for quick, professional repairs
  • Leasing agent Preia noted for email responsiveness and problem-solving
  • Maintenance staff (Rod, Ron) respond within households efficiently
  • Smart-home devices managed via mobile app recently installed
  • Lease-break fee: $1,134.75 plus prorated rent
  • Lease terms include hidden or unclear monthly fees ($100+ noted)
  • Common-area maintenance complaints: vomit and spit on stairwells for months, mold in units spray-painted over rather than fixed

What residents say

pet-friendly
Dog park and community praised as welcoming; no breed restrictions mentioned
Luxury High-Rise Apartments
Units reasonably priced for location; construction noted as cheap; some cosmetic finishes poor
Garden Style & Suburban Communities
Landscaping beautiful and walkable; quiet, safe area near TCU

Side by side with nearby options

  • Rated 3.9 against a 3.98 average across the 516 luxury high-rise apartments businesses listed here.
  • Has more Google reviews than 91% of the businesses in this directory.

Why this score

How We Score
Star rating 27
Review volume 100
Review recency 100
Review sentiment 44
Profile completeness 100
Verification 30

The numbers behind the score

5
239
4
11
3
10
2
7
1
79

Contact the property

Address
2450 Oak Hill Cir, Fort Worth, TX 76109
Open in Google Maps

Last verified 2026-08-13

When the office is open

Monday
10:00-18:00
Tuesday
10:00-18:00
Wednesday
10:00-18:00
Thursday
10:00-18:00
Friday
10:00-18:00
Saturday
10:00-16:00
Sunday
Closed

As listed on Google.

In their own words

Services listed
Luxury apartmentsTownhomesSingle-family homesSwimming poolDisc golf course24-hour fitness centerBusiness centerDog park
Published prices
1 Bed 1 Bath (A1)
Starting at $1,090/month
2 Bed 2 Bath (B1)
Starting at $1,510/month
2 Bed 2.5 Bath (B2)
Starting at $2,003/month
3 Bed 2 Bath (C2)
Starting at $2,170/month
3 Bed 2.5 Bath (C4)
Starting at $2,287/month

As published by the business on its own website; not independently verified.

Enquire about The Club at Stonegate Apartments

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Questions we get asked

Can I reach the leasing office by phone?
Office relies heavily on AI chatbot for initial inquiries. Multiple residents report difficulty reaching live staff by phone over several days. In-person visits to the leasing office or emailing Preia directly are more reliable options.
What happens if I need to break my lease?
Lease-break fee is $1,134.75 plus three months' prorated rent. One resident with 112 days' notice paid $5,740 total to leave early.
How quickly does maintenance respond?
Maintenance technician Rod is consistently praised for fast, professional repairs. Response times for maintenance requests are not specified in reviews, but one tenant noted Rod was 'quick and efficient' with service requests.

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Last updated 2026-08-13