
The Club at Stonegate Apartments
Five-star reviews celebrate Rod's quick repairs and the quiet, walkable location near TCU and Trader Joe's, with leasing agent Preia earning specific praise for responsiveness. One-star complaints paint a starkly different picture: an AI-reliant office ignores tenant and prospective renter inquiries for days or weeks; mold and roaches persist despite resident reports; maintenance fixes are incomplete or cosmetic; and lease-break fees ($1,135+ plus three months' rent) shock departing residents. The split reflects two parallel experiences. Residents who connect with maintenance staff or the in-person leasing team report satisfaction and fair pricing ($1,090–$2,287/month). But those who rely on office support hit a wall: AI chat cannot answer questions, live staff do not call back, and unaddressed maintenance complaints (vomit on stairwells for months, mold spray-painted over) suggest systemic indifference to tenant concerns.

