Hampton Plaza at Kessler Park
Leasing staff earn consistent praise for responsiveness and professionalism, and many residents celebrate the location's walkability and landscaping. However, the property is defined by a sharp divide: five-star reviews highlight smooth leasing and management support, while one-star reviews document sustained maintenance failures, pest infestations across units and grounds, aggressive vehicle towing, and a deteriorating relationship between long-term tenants and current management. Recent management changes have triggered strong resident backlash. Complaints center on unresolved work orders spanning months, interior air quality and mold, broken common laundry facilities that retain payment, and a perception that management prioritizes enforcement over tenant relations. A separate pattern concerns gated entry security-gates left open, inconsistent parking enforcement, and towing even of registered vehicles.
