Hampton Plaza at Kessler Park
Alice's leasing support and grounds upkeep earn consistent praise, but a management change has fractured the community. Long-term residents report escalating conflicts with new management over pest control, maintenance backlogs, towing practices, and surprise fees, while newer residents and those touring cite improved service and cleanliness. The property's weak point is follow-through on serious habitability issues once tenants move beyond the leasing stage. Maintenance accountability and pest management are the core concerns. Multiple residents describe months-long water leaks, flea infestations in common areas, cockroach problems, and raccoons in attics met with minimal action. Disputes over charges, towing fees without clear notice, and broken laundry equipment add friction. A few five-star reviews credit Perla as helpful, but the weight of complaints centers on her tenure coinciding with deteriorated responsiveness.
