DFW Multifamily Property Directory
Menu
Start Your Search Call

Glass House by Windsor Apartments

Updated 2026-08-13 · 4,321 reviewed · 600 listed · Scored from 193 Google reviews · How we rank ›

4.3(193) 72 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury High-Rise ApartmentsGarden Style & Suburban Communities
Glass House by Windsor Apartments
Services
Luxury High-Rise Apartments, Garden Style & Suburban Communities
Reviews
193

What we found

Staff excellence drives loyalty here. Multiple residents have renewed leases largely because of named concierge members like Steven McCoy, Kerry, and front desk team members who remember families and solve problems fast. The building is clean, the gym is well-kept, and Katy Trail access appeals to active residents.

Construction disruptions expose a sharp divide. While leasing tours shine, management response to unit repairs and building work falls short: residents report AC breakdowns lasting weeks, elevators out of service frequently, and one tenant displaced for over a month with no compensation or hotel support. This gap between front-line warmth and back-office responsiveness is the key tension.

Praised for
  • Exceptional front desk and concierge staff (Kerry, Steven McCoy, Melanie, Angela)
  • Clean, well-maintained common areas and fitness facilities
  • Prime location near Katy Trail and Victory Park
  • Thoughtful staff recognition and personal service
  • Pet-friendly amenities (dog park, dog wash station)
Watch-outs
  • Slow maintenance response times on urgent repairs
  • AC system failures and hallway heating issues
  • Elevator breakdowns
  • Poor management accommodation during construction disruptions
  • Weak communication about access and timelines
responsive-managementmaintenance-slowclean-groundsfriendly-staffmodern-amenities
Best for: Active professionals and couples who value walkable location and personal service.
Think twice if: Construction and maintenance issues are significant concerns; management accommodation during repairs has been inadequate in recent cases.

What's working here

  • Standout concierge and front desk staff
  • LEED-certified luxury building with modern amenities
  • Prime location near Katy Trail and Victory Park
  • Pet-friendly with dog park and wash station

Read this before you tour

  • Concierge Steven McCoy, Kerry, and front desk staff Melanie, Angela praised for individual attention and problem-solving
  • Recent resident with 4:30 AM commute notes concierge support
  • AC failures lasted weeks or months in multiple reports
  • One resident's unit uninhabitable for over a month during floor renovation with no hotel or moving support offered
  • Gym amenities include stocked snack fridge and recent updates
  • Dog park and dog wash station available

What residents say

pet-friendly
Dog park and wash station appreciated; no complaints about pet policies reported
Luxury High-Rise Apartments
Building clean and modern with good amenities, but maintenance response on critical issues is sluggish

Side by side with nearby options

  • Rated 4.3 against a 3.98 average across the 516 luxury high-rise apartments businesses listed here.
  • Has more Google reviews than 64% of the businesses in this directory.

Why this score

How We Score
Star rating 51
Review volume 99
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

The numbers behind the score

5
146
4
11
3
6
2
3
1
27

Contact the property

Address
2728 McKinnon St, Dallas, TX 75201
Open in Google Maps

Last verified 2026-08-13

When the office is open

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

In their own words

Services listed
1 Bedroom Apartments2 Bedroom ApartmentsPenthouse ApartmentsPet FriendlyFitness CenterPoolCoworking SpaceResident Clubroom
Published prices
1 Bedrooms
starting at $2,000
2 Bedrooms
starting at $2,837

Credentials claimed:LEED Certified - Silver Rating, #1 Ranked Property Management Company for Resident Satisfaction by Grace Hill Excellence Awards for the fifth consecutive year, Windsor Communities Ranks #3 in the 2025 Division by J Turner Research

As published by the business on its own website; not independently verified.

Enquire about Glass House by Windsor Apartments

Your enquiry goes to the DFW Multifamily Property Directory team, who will pass it to Glass House by Windsor Apartments. We only share your details with providers relevant to your request.

Questions we get asked

Is Glass House pet-friendly?
Yes. The building offers a dog park, dog wash station, and accepts pets as part of their policy.
Where is Glass House located?
Oak Lawn, Dallas, near Katy Trail and Victory Park with easy access to Uptown.
What does rent start at?
1-bedroom units start at $2,000 per month; 2-bedroom units start at $2,837 per month.

Similar apartment complexes nearby

St. James Apartments
74

St. James Apartments

4.5(245)✓ Google-verified

Leasing staff Breana and Reagan earn consistent praise for personal attention, and the Uptown location draws interest. The property's core problem is relentless elevator failures-residents document multiple outages per month over years-compounded by security gates and doors that fail regularly, enabling parking garage break-ins and uncontrolled stairwell access. Management blames the elevator contractor and does not compensate tenants. Pest complaints and unchecked pet waste in hallways and stairwells add to the deterioration residents report.

Luxury High-Rise ApartmentsAffordable & Income Restricted Housing
View profile
The Ashton
65

The Ashton

4.1(60)✓ Google-verifiedPublishes prices

The Ashton draws strong praise for its Uptown location, spacious layouts, and standout maintenance staff like Carlos and Eric. However, persistent complaints emerge: non-residents face dismissive front desk service, phone calls to management go unanswered for days, and Assistant Manager Colby reportedly responded defensively rather than solving resident disputes. Unit issues (washer flooding, kitchen sink rust) were documented. Personality shifts after lease signing, slow repairs, and outdated finishes further undermine trust despite the building's quiet construction and high-end promises.

Luxury High-Rise Apartments
View profile
2811 Maple
79

2811 Maple

4.6(70)✓ Google-verified

Staff at 2811 Maple earn genuine praise for personal attention and responsiveness. Sonya Camarillo, Joni Leduox, Alyssa, LaToya, and the concierge team show up as names reviewers trust and return for. The building draws consistent compliments for its design, amenities (pool deck, fitness studio), and cleanliness, with the Katy Trail location a draw for residents. One dissenting voice flagged interior finishes as rushed and cheap relative to the asking price. Most residents report loving their apartments and planning to stay, while agents and realtors credit the leasing team with making the process stress-free and "effortless." Management culture-weekly team meetings and aligned procedures across departments-emerges as an operational strength.

Luxury High-Rise Apartments
View profile

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-08-13