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Glass House by Windsor Apartments

Updated 2026-09-16 · 4,370 reviewed · 1,017 listed · Scored from 198 Google reviews · How we rank ›

4.3(198) 76 composite score See reviews on Google ✓ Google-verified Publishes prices
Garden Style (1-4 stories)LuxuryAffordable Housing
Glass House by Windsor Apartments
Location
Oak Lawn, Dallas
Services
Garden Style (1-4 stories), Luxury, Affordable Housing
Reviews
198
Ranking
#17 in Garden Style (1-4 stories)
Best for
Professionals working at or near Victory Park who prioritize staff friendliness and walkable dining.

Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-08-13.

Our Review

Most residents praise the leasing team (Angela, Magaly) and concierge (Steven McCoy, Melanie, Kerry) for genuine care and professionalism. The building offers modern finishes, strong amenities, and walkable location to restaurants and Victory Park.

Significant complaints emerge from maintenance delays and HVAC breakdowns lasting weeks. One long-term resident reported mold from AC failure, unlivable conditions for over a week, and no hotel or moving help from management. Concerns about security gaps, hallway cleanliness, and elevator reliability also surface. The tension between luxury positioning and operational neglect runs through negative reviews.

Praised for
  • welcoming and knowledgeable leasing staff
  • attentive concierge and front desk team
  • modern amenities and city views
  • convenient location near Victory Park and Katy Trail
Watch-outs
  • slow maintenance response and unresponsive management
  • frequent HVAC and elevator failures
  • security concerns and building cleanliness issues
  • lack of compensation for service disruptions
friendly-staffmaintenance-slowmodern-amenitiesresponsive-management
Best for: Professionals working at or near Victory Park who prioritize staff friendliness and walkable dining.
Think twice if: Extended maintenance delays and unresponsive management during emergencies; HVAC and elevator issues ongoing despite high rent.

What Reviewers Like

  • Staff named by residents as exceptional (Steven McCoy, Melanie, Angela)
  • Modern finishes and city skyline views
  • Walkable to Victory Park area, restaurants
  • LEED Silver certified, EV charging, dog wash station

What to Know Before You Tour

  • Leasing staff: Angela, Magaly Vasquez praised for attentiveness during tours
  • Concierge: Steven McCoy, Melanie at front desk, Kerry (security) noted for going above expectations
  • Maintenance issues: AC down 6 weeks in gym, broken AC caused mold and uninhabitable conditions for over a week, elevator failures, garage door failures
  • No compensation offered for extended service failures (no hotel, no moving assistance, no cleaning after work)
  • One negative reviewer reported only one front desk person covering entire 21-story building at night

What Stands Out

Luxury
Modern finishes and city views appreciated, but maintenance failures and unresponsive management undermine luxury claim
Garden Style (1-4 stories)
No review evidence specific to garden-style positioning
Affordable Housing
Prices ($2,000+) do not align with affordable-housing expectations; one negative review sarcastically compared to Section 8 housing due to maintenance state

Compare with Nearby Apartments

  • Rated 4.3 against a 3.94 average across the 182 garden style (1-4 stories) businesses listed here.
  • Has more Google reviews than 73% of the businesses in this directory.

How We Scored It

How We Score
Star rating 50
Review volume 100
Review recency 100
Review sentiment 61
Profile completeness 100
Verification 30

Rating Breakdown

5
151
4
11
3
6
2
3
1
27

Location & Contact

Address
2728 McKinnon St, Dallas, TX 75201
Open in Google Maps

Last verified 2026-09-16

Leasing Office Hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Amenities & Property Details

Services listed
1 Bedroom Apartments2 Bedroom ApartmentsPenthouse ApartmentsPet FriendlyFitness CenterPoolCoworking SpaceResident Clubroom
Published prices
1 Bedrooms
starting at $2,000
2 Bedrooms
starting at $2,837

Credentials claimed:LEED Certified - Silver Rating, #1 Ranked Property Management Company for Resident Satisfaction by Grace Hill Excellence Awards for the fifth consecutive year, Windsor Communities Ranks #3 in the 2025 Division by J Turner Research

As published by the business on its own website; not independently verified.

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Frequently Asked Questions

Is the building pet-friendly?
Yes, the business website lists a dog park and dog wash station as amenities.
What is the proximity to dining and work areas?
Walking distance to restaurants and bars in the Victory Park area; Katy Trail access nearby. Good for those working in or near Victory Park.
What should I expect during a maintenance emergency?
Recent reviews report slow response times. One resident's AC failure took over a week to resolve with no compensation offered (hotel, moving help, or cleaning).

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Last updated 2026-09-16