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St. James Apartments

Updated 2026-09-16 · 4,370 reviewed · 1,017 listed · Scored from 246 Google reviews · How we rank ›

4.4(246) 73 composite score See reviews on Google ✓ Google-verified
LuxuryAffordable HousingGarden Style (1-4 stories)
St. James Apartments
Location
Oak Lawn, Dallas
Services
Luxury, Affordable Housing, Garden Style (1-4 stories)
Reviews
246
Ranking
#162 in Luxury
Best for
People prioritizing walkable Uptown location and social community over building maintenance consistency.

Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-08-13.

Our Review

Staff earn consistent praise for event planning and leasing assistance, but chronic elevator outages dominate complaints: multiple reviewers report one or more lifts down for months at a time. Residents also cite pest sightings, filthy common areas, pet waste in stairwells and hallways, frequent garage breaches, and slow management response to maintenance and safety issues. The location near Uptown and Design District draws people in, but ongoing building repairs and lack of rent relief sour the experience for longer-term residents.

Praised for
  • friendly and knowledgeable staff
  • strong community events and activities
  • good location in Uptown
  • responsive to routine requests
Watch-outs
  • elevators chronically broken or slow to repair
  • pest problems and poor hallway cleanliness
  • pet waste in common areas
  • unresponsive management during emergencies
  • security concerns with garage access and vehicle break-ins
  • rising rent despite property deterioration
responsive-managementmaintenance-slowunresponsive-officepest-problemsoutdated-unitsfriendly-staffoverpriced
Best for: People prioritizing walkable Uptown location and social community over building maintenance consistency.
Think twice if: Expect chronic elevator downtime, frequent maintenance issues, and inconsistent management response; secure underground parking may face breaches.

What Reviewers Like

  • Uptown location near Design District and major routes
  • Active community events and social programming
  • Townhome and varied unit layouts
  • 24-hour emergency maintenance and parcel service

What to Know Before You Tour

  • Andre coordinates resident events and is widely praised by attendees
  • Breana noted for knowledgeable leasing tours
  • Cruz recently took over as manager
  • One elevator down since January; multiple 6+ month outages reported
  • Cockroach sightings and filthy hallway conditions documented
  • Police reports filed for security incidents in recent months
  • Garage gates break frequently and often left unsecured
  • Stairwell and exterior doors frequently broken

What Stands Out

Luxury
Elevators fail repeatedly; residents in luxury category expect working infrastructure and do not.
pet-friendly
Dog park on site, but residents report widespread pet waste in common areas and stairwells due to broken elevator access.

Compare with Nearby Apartments

  • Rated 4.4 against a 3.85 average across the 883 luxury businesses listed here.
  • Has more Google reviews than 82% of the businesses in this directory.

How We Scored It

How We Score
Star rating 57
Review volume 100
Review recency 100
Review sentiment 43
Profile completeness 100
Verification 30

Rating Breakdown

5
201
4
6
3
7
2
4
1
28

Location & Contact

Address
2820 McKinnon St, Dallas, TX 75201
Open in Google Maps

Last verified 2026-09-16

Leasing Office Hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Amenities & Property Details

Services listed
1-bedroom apartments2-bedroom apartments3-bedroom apartmentsTownhome-style apartments24-hour parcel lockers24-hour emergency maintenanceResort-style poolSun deck

As published by the business on its own website; not independently verified.

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Last updated 2026-09-16