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St. James Apartments

Updated 2026-08-13 · 4,321 reviewed · 600 listed · Scored from 245 Google reviews · How we rank ›

4.5(245) 74 composite score See reviews on Google ✓ Google-verified
Luxury High-Rise ApartmentsAffordable & Income Restricted Housing
St. James Apartments
Services
Luxury High-Rise Apartments, Affordable & Income Restricted Housing
Reviews
245

What we found

Leasing staff Breana and Reagan earn consistent praise for personal attention, and the Uptown location draws interest. The property's core problem is relentless elevator failures-residents document multiple outages per month over years-compounded by security gates and doors that fail regularly, enabling parking garage break-ins and uncontrolled stairwell access. Management blames the elevator contractor and does not compensate tenants. Pest complaints and unchecked pet waste in hallways and stairwells add to the deterioration residents report.

Praised for
  • friendly and attentive leasing staff
  • prime Uptown location
  • resort amenities available
Watch-outs
  • chronic elevator breakdowns
  • pest problems (cockroaches)
  • uncontrolled pet waste in building
  • vehicle break-ins and security lapses
  • unresponsive management
  • poor maintenance follow-through
responsive-managementunresponsive-officemaintenance-slowpest-problemsmodern-amenities
Best for: People who value Uptown proximity and can accept ongoing building maintenance uncertainty.
Think twice if: Budget for frequent stair use; elevators are down weeks at a time, and management has not resolved this in 2+ years despite resident complaints.

What's working here

  • Uptown Dallas location near Design District
  • named leasing staff known for personal service
  • resort-style pool and dog park

Read this before you tour

  • Leasing staff Breana and Reagan praised for going beyond typical service
  • 3 elevators in main building; at least one down approximately 80% of the time per resident timeline
  • One elevator down since January 2026
  • Dog park on site but resident enforcement of pet waste etiquette appears lacking
  • 24-hour parcel lockers and emergency maintenance offered but maintenance quality disputed
  • Security gate failures linked to vehicle break-ins in covered garage
  • Multiple stairwell and exterior door failures reported
  • Resident complaint timeline documents elevator issues from May 2024 through April 2026

What residents say

Luxury High-Rise Apartments
Resort amenities praised but chronic maintenance failures (elevators, doors, security) undermine luxury positioning and tenant satisfaction over years.
pet-friendly
Dog park available but residents blame inadequate enforcement of pet waste rules in common areas and stairwells.

Side by side with nearby options

  • Rated 4.5 against a 3.98 average across the 516 luxury high-rise apartments businesses listed here.
  • Has more Google reviews than 78% of the businesses in this directory.

Why this score

How We Score
Star rating 63
Review volume 100
Review recency 100
Review sentiment 40
Profile completeness 100
Verification 30

The numbers behind the score

5
203
4
6
3
7
2
3
1
26

Contact the property

Address
2820 McKinnon St, Dallas, TX 75201
Open in Google Maps

Last verified 2026-08-13

When the office is open

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

In their own words

Services listed
1-bedroom apartments2-bedroom apartments3-bedroom apartmentsTownhome-style apartments24-hour parcel lockers24-hour emergency maintenanceResort-style poolSun deck

As published by the business on its own website; not independently verified.

Enquire about St. James Apartments

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Questions we get asked

Are all three elevators usually working?
No. Residents report at least one elevator down roughly 80% of the time, with multiple breakdowns per month. One has been down since January 2026.
What amenities does St. James offer?
Their website lists a resort-style pool, sun deck, community gas grills, outdoor kitchen, resident clubhouse with coffee bar, dog park, 24-hour parcel lockers, and 24-hour emergency maintenance.
Is the parking garage secure?
The garage has a gate and cameras, but residents report gate failures and ineffectively positioned cameras; multiple vehicle break-ins have occurred when gates were broken.

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Last updated 2026-08-13