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Icon at Ross Apartments

Updated 2026-08-13 · 4,321 reviewed · 600 listed · Scored from 143 Google reviews · How we rank ›

3.4(143) 58 composite score See reviews on Google ✓ Google-verified
Luxury High-Rise ApartmentsAffordable & Income Restricted HousingGarden Style & Suburban Communities
Icon at Ross Apartments
Services
Luxury High-Rise Apartments, Affordable & Income Restricted Housing, Garden Style & Suburban Communities
Reviews
143

What we found

Staff like Eduardo and Desiree earn consistent five-star praise for their professionalism, patience, and attention during leasing, and newer management is making infrastructure improvements. But residents encounter ongoing problems: elevators down for months, pest invasions despite repeated requests, hallways accumulating trash and debris, and security lapses including missing packages and vehicle break-ins.

The property itself appeals to budget-conscious renters who value nightlife proximity and parcel lockers, yet the gap between lease promises and day-to-day maintenance creates frustration. Maintenance requests sometimes take days to reach, and when they do arrive, fixes often do not stick. One resident found a storage unit containing other tenants' personal documents, raising serious privacy concerns.

Praised for
  • dedicated leasing staff (Eduardo, Desiree)
  • responsive management team
  • spacious units and good location
  • modern amenities (parcel lockers, 24/7 gym)
  • competitive pricing for the area
Watch-outs
  • frequent elevator breakdowns
  • pest control issues (flies, bugs)
  • slow or inconsistent maintenance response
  • dirty common areas and hallways
  • security concerns (missing packages, vehicle break-ins)
responsive-managementmaintenance-slowpest-problemsfriendly-staffoutdated-unitsgreat-valuemodern-amenities
Best for: Budget-conscious renters seeking proximity to nightlife and downtown with strong leasing support.
Think twice if: Elevators and pest control have been chronic issues; maintenance response times vary. Verify lease cancellation terms before signing.

What's working here

  • Competitive rent for East Dallas location
  • Attentive leasing staff (Eduardo, Desiree praised by name)
  • Pet-friendly with dog amenities
  • 24/7 fitness center and parcel lockers

Read this before you tour

  • Eduardo, Desiree, Melina, Bri named for leasing and management excellence
  • Lease cancellation charges reported at over $3,000
  • Maintenance team includes Zach, Alex, Flor, Romero, Javier; some residents report 24-hour response times, others report 3+ day delays
  • Fitness center broken equipment remains unfixed for long periods
  • Elevator outages lasting weeks or months; parking garage exit gate broken for over a year as of February 2026
  • Parking garage recently repainted; valet trash service inconsistent

What residents say

pet-friendly
Dog-friendly community with dog amenities praised; some residents note irresponsible pet owners not cleaning up after animals.
Garden Style & Suburban Communities
Spacious, well-lit units in decent condition; common areas (hallways, garage, pool) suffer from poor upkeep and cleanliness.

Side by side with nearby options

  • Rated 3.4 against a 3.98 average across the 516 luxury high-rise apartments businesses listed here.
  • Has more Google reviews than 52% of the businesses in this directory.

Why this score

How We Score
Star rating 0
Review volume 94
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

The numbers behind the score

5
72
4
11
3
7
2
7
1
46

Contact the property

Address
1707 N Hall St, Dallas, TX 75204
Open in Google Maps

Last verified 2026-08-13

When the office is open

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
10:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

In their own words

As published by the business on its own website; not independently verified.

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Questions we get asked

Is Icon at Ross pet-friendly?
Yes, it is a dog-friendly community. However, reviews note that enforcement of pet cleanup by residents is inconsistent.
How responsive is the leasing team?
Leasing staff like Eduardo and Desiree receive consistent praise for responsiveness and professionalism. However, general maintenance requests have mixed turnaround times, ranging from 24 hours to 3+ days.
What amenities are included?
The property offers a 24/7 fitness center, parcel lockers, a pool, business center, and an online guest pass portal. Fitness equipment maintenance is a noted concern.

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Recent leasing tours shine: agents Dominic, Kalen, and Brian are attentive and patient. Maintenance staff (Niko, Brian, acknowledged Brian) fix issues quickly. But a management transition last fall triggered complaints about filthy hallways, trash buildup, roach and ant infestations, and poor follow-up. Residents report gates and elevators out of service, missing packages, and yard noise at night. The building units themselves are praised as modern and spacious, yet common areas feel neglected. Brittany has earned praise for being responsive and professional lately, but long-time residents say the property overall has declined. Early-move-in interactions vary sharply: some leasing staff are welcoming; one agent dismissed a tour five minutes before closing. A parking mix-up resulted in an immediate tow and resident frustration. Pet policy changes sparked EMO-related fee issues. The experience hinges on which staff member you encounter and how long you stay.

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Gateway East divides starkly along staff lines: tenants consistently praise certain leasing agents (Lisa, Martha, Jessie, Bryson) for going beyond the job, yet report that management as a whole is hard to reach and slow to act. The property itself suffers from a pattern: broken maintenance requests pile up for months, construction blocks common areas with no timeline, and amenities promised at lease signing go unapplied. Safety concerns range from unresolved resident conflict to unsecured pool access and broken security protocols. Location and unit size keep some tenants here, but high staff turnover and an AI phone system that does not return messages have eroded trust. Rent prices run from $1,878 for a 2-bedroom upward. New residents should budget time to visit the leasing office in person and confirm all move-in credits in writing before signing.

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Last updated 2026-08-13