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Icon at Ross Apartments

Updated 2026-09-16 · 4,370 reviewed · 1,017 listed · Scored from 146 Google reviews · How we rank ›

3.4(146) 58 composite score See reviews on Google ✓ Google-verified
Garden Style (1-4 stories)LuxuryAffordable Housing
Icon at Ross Apartments
Location
Old East Dallas, Dallas
Services
Garden Style (1-4 stories), Luxury, Affordable Housing
Reviews
146
Ranking
#122 in Garden Style (1-4 stories)
Best for
Quiet East Dallas location seekers on a budget who can tolerate aging infrastructure.

Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-08-13.

Our Review

Strong first impressions give way to inconsistent follow-through. Leasing staff Desiree and Eduardo stand out for patience and professionalism, and move-in units arrive clean with secure access. Within weeks or months, however, residents encounter elevator outages lasting days, chronic pest issues, hallway dirt and trash, and HVAC units that cycle in and out of repair. Some report missing packages and vehicle break-ins in the garage; one found tenant documents carelessly stored in a unit. The property is about 10 years old and shows its age.

Management promises fixes via email, and maintenance requests get marked urgent, but follow-through is spotty. A few residents report courteous, quick repairs; most describe weeks of waiting or temporary Band-Aids. Rent undercuts nearby newer complexes, but reviewers debate whether the savings justify the hassle. The online gate app and call box frequently fail. Families and couples who value a quiet, walkable East Dallas location may tolerate the trade-off; those seeking well-maintained facilities should look elsewhere.

Praised for
  • strong leasing staff (Desiree, Eduardo)
  • clean unit at move-in
  • quiet neighbors and good insulation
  • convenient location and security
  • responsive management team
Watch-outs
  • elevator and door maintenance delays
  • pest and bug problems
  • common area cleanliness issues
  • high utility bills and HVAC unreliability
  • missing packages and garage safety concerns
responsive-managementpoor-communicationmaintenance-slowmaintenance-quickquiet-communityoverpricedgreat-valuesecure-parkingpest-problemsoutdated-unitsfriendly-staffunexpected-fees
Best for: Quiet East Dallas location seekers on a budget who can tolerate aging infrastructure.
Think twice if: First-time guests should ask about gate app reliability, and residents should budget for potential high AC bills.

What Reviewers Like

  • Leasing team praised for patience and knowledge
  • secure fob entry and online guest passes
  • competitive rent for East Dallas location
  • quiet units with good insulation

What to Know Before You Tour

  • Leasing staff Desiree and Eduardo consistently praised for detailed tours and thorough lease explanations
  • Some maintenance requests resolved within 24 hours; others wait 3+ days or repeat multiple times
  • HVAC repairs frequently fail within a week, leading to utility bills over $300 monthly
  • Gate exit to parking garage broken over a year with no completion date given
  • Towing initiative began in early 2026 for abandoned vehicles
  • Online guest pass portal works quickly per recent reviews
  • One resident found tenant documents including pay stubs and ID numbers stored in accessible unit

What Stands Out

Garden Style (1-4 stories)
Quiet, well-insulated units with good layout, but common areas show age, neglect, and cleanliness issues.

Compare with Nearby Apartments

  • Rated 3.4 against a 3.94 average across the 182 garden style (1-4 stories) businesses listed here.
  • Has more Google reviews than 61% of the businesses in this directory.

How We Scored It

How We Score
Star rating 0
Review volume 94
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating Breakdown

5
74
4
11
3
7
2
7
1
47

Leasing Office Hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
10:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Amenities & Property Details

As published by the business on its own website; not independently verified.

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Frequently Asked Questions

Is there guest access at the gate?
Yes, guests can request fob passes online through their resident portal. However, the gate access app frequently fails, and the call box has been down for extended periods.
What is the lease transfer or early cancellation fee?
The property charges over $3,000 to cancel a lease, though reviewers report inconsistent enforcement on lease amendments.
How quickly do maintenance requests get fixed?
Response times vary widely. Some requests are handled within 24 hours; others are marked urgent but wait 3+ days. HVAC repairs are frequently cited as recurring and slow to resolve.

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Hall Street Flats residents consistently praise the leasing and maintenance staff, especially Brian, Brittany, Dominic, and Niko, who handle requests quickly and go out of their way to help. The location in Old East Dallas offers uptown convenience without uptown prices, and the 24-hour fitness center, dog park, and resort pool add appeal. That said, some renters report billing errors that linger even after being flagged, and a few mention slow responses to garage maintenance and security breaches. One long-term resident cited an extended dispute over a $50 credit that went unresolved when the property manager stopped replying. Overall, strong staff relationships offset most concerns, but billing processes and garage upkeep could use tightening.

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Macallan on Ross
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Macallan on Ross

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Macallan on Ross divides residents sharply. Those who connect with staff praise quick maintenance responses and a welcoming move-in, especially from Yonathan and Stephanie. The location near restaurants and shops works well for many. But persistent security problems (broken gates letting teens and thieves in), late-night noise, and poor communication during key moments frustrate others. Management attention appears focused on towing enforcement while foundational upkeep lags. The leasing office struggles with availability and consistency. Some new residents face confusing move-in walkthroughs and unanswered calls; others describe smooth, caring service. Broken elevators, unpleasant smells in staircases, and uncleaned common areas emerge repeatedly. One resident had her vehicle towed within 2.5 hours of registering it. For those who need patient staff and accept slower fixes, the property works; for those needing predictable security and cleanliness standards, serious red flags appear.

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Gateway East at the Arts District
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Gateway East at the Arts District

4.2(668)✓ Google-verified

Tenants consistently praise individual staff like Lisa, Bryson, Martha, and Jessie for going above their job descriptions to solve problems. However, the property as a whole struggles with unresponsive management, chronic pest issues, maintenance delays, and poor move-in readiness. Many report that the AI phone system makes it nearly impossible to reach anyone, and that promised move-in incentives are forgotten or not applied. Security concerns, including documented violent incidents and an unfixed parking garage gate, have driven long-term residents away despite liking the location and garages. Serious complaints center on pest infestations treated with temporary fixes rather than solutions, work orders marked complete without being touched, dirty apartments upon arrival, and a four-year resident citing safety issues as the reason to leave. Staff turnover appears high, and the property's management company appears to rely on the phone AI to avoid tenant contact. A smaller group of enthusiastic recent reviews praises the leasing team's responsiveness, though many of these come after systemic failures documented in more recent complaints.

Luxury

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Last updated 2026-09-16