DFW Multifamily Property Directory
Menu
Start Your Search

Macallan on Ross

Updated 2026-08-13 · 4,321 reviewed · 600 listed · Scored from 351 Google reviews · How we rank ›

3.9(351) 66 composite score See reviews on Google ✓ Google-verified
Luxury High-Rise Apartments
Macallan on Ross
Service
Luxury High-Rise Apartments
Reviews
351

What we found

Staff like Stephanie, Yonathan, and Yecenia consistently earn praise for patience and genuine care during move-in and problem-solving. But security lapses (broken garage gate allowing unauthorized access), rampant package theft, aggressive towing within hours of registration, and neglected common areas (overflowing dumpsters, dirty hallways, cigarette debris) create tension between the welcoming office and the operational failures residents experience daily.

Recent shift: Within the past two months, negative reviews highlighting security breaches, towing aggression, and maintenance neglect have balanced earlier positive leasing-experience ratings; staff quality remains consistently praised across the timeline.

Praised for
  • friendly, responsive staff
  • smooth move-in experience
  • quick maintenance response
  • active community events
Watch-outs
  • aggressive towing enforcement
  • broken security gates and garage doors
  • package theft
  • poor upkeep and cleanliness
  • noise enforcement gaps
responsive-managementfriendly-staffmaintenance-quickunresponsive-officenoisy-neighborsoutdated-units
Best for: Young professionals valuing staff responsiveness and walkable urban location who prioritize apartment interiors over shared-space maintenance.
Think twice if: You rely on secure parking and package delivery safety; broken gates enable theft and aggressive towing enforcement has caught residents within hours of system delays.

What's working here

  • attentive leasing and office staff
  • quick maintenance turnaround
  • walkable location near Uptown and Deep Ellum
  • resort pool and fitness amenities

Read this before you tour

  • Staff members Stephanie, Yonathan, John, and Yecenia named for leasing and problem-solving support
  • Vehicles towed within 2.5 hours of late-evening registration
  • Broken garage gate remains unsecured, allowing unrestricted access
  • 10+ packages stolen within 15 minutes of delivery reported by one resident
  • Pool noise enforcement gaps; quiet hours at 10 PM not consistently enforced
  • $25 fee charged to hand-deliver notices

What residents say

Luxury High-Rise Apartments
High-end amenities (resort pool, yoga, fitness) and upscale finishes praised, but security systems and common-area maintenance lag expectations of luxury product.

Side by side with nearby options

  • Rated 3.9 against a 3.98 average across the 516 luxury high-rise apartments businesses listed here.
  • Has more Google reviews than 91% of the businesses in this directory.

Why this score

How We Score
Star rating 27
Review volume 100
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

The numbers behind the score

5
238
4
13
3
10
2
15
1
75

Contact the property

Address
3501 Ross Ave, Dallas, TX 75204
Open in Google Maps

Last verified 2026-08-13

When the office is open

Monday
09:00-18:00
Tuesday
09:00-19:00
Wednesday
09:00-18:00
Thursday
09:00-19:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

In their own words

Services listed
Studio apartmentsOne-bedroom apartmentsTwo-bedroom apartmentsResort-style poolFitness studio with yoga and cyclingFireside loungeCyber cafeOutdoor grilling station

As published by the business on its own website; not independently verified.

Enquire about Macallan on Ross

Your enquiry goes to the DFW Multifamily Property Directory team, who will pass it to Macallan on Ross. We only share your details with providers relevant to your request.

Questions we get asked

How quickly can I expect maintenance response?
Reviewers report quick maintenance response times, though one resident noted a water leak that was not prioritized.
What amenities are included?
Resort-style pool, fitness studio with yoga and cycling, fireside lounge, cyber cafe, outdoor grilling, EV charging, and bark park with pet spa per their website.
What are the towing policies?
Towing enforcement is aggressive; one resident's vehicle was towed 2.5 hours after registration was finalized after a system delay.

Similar apartment complexes nearby

Hall Street Flats
67

Hall Street Flats

4.0(234)✓ Google-verified

Recent leasing tours shine: agents Dominic, Kalen, and Brian are attentive and patient. Maintenance staff (Niko, Brian, acknowledged Brian) fix issues quickly. But a management transition last fall triggered complaints about filthy hallways, trash buildup, roach and ant infestations, and poor follow-up. Residents report gates and elevators out of service, missing packages, and yard noise at night. The building units themselves are praised as modern and spacious, yet common areas feel neglected. Brittany has earned praise for being responsive and professional lately, but long-time residents say the property overall has declined. Early-move-in interactions vary sharply: some leasing staff are welcoming; one agent dismissed a tour five minutes before closing. A parking mix-up resulted in an immediate tow and resident frustration. Pet policy changes sparked EMO-related fee issues. The experience hinges on which staff member you encounter and how long you stay.

Luxury High-Rise ApartmentsAffordable & Income Restricted Housing
View profile
Icon at Ross Apartments
58

Icon at Ross Apartments

3.4(143)✓ Google-verified

Staff like Eduardo and Desiree earn consistent five-star praise for their professionalism, patience, and attention during leasing, and newer management is making infrastructure improvements. But residents encounter ongoing problems: elevators down for months, pest invasions despite repeated requests, hallways accumulating trash and debris, and security lapses including missing packages and vehicle break-ins. The property itself appeals to budget-conscious renters who value nightlife proximity and parcel lockers, yet the gap between lease promises and day-to-day maintenance creates frustration. Maintenance requests sometimes take days to reach, and when they do arrive, fixes often do not stick. One resident found a storage unit containing other tenants' personal documents, raising serious privacy concerns.

Luxury High-Rise ApartmentsAffordable & Income Restricted HousingGarden Style & Suburban Communities
View profile
Gatsby on Ross Apartments
73

Gatsby on Ross Apartments

4.0(303)✓ Google-verified

The pool and gathering spaces draw consistent praise, with multiple guests highlighting clean grills, sinking islands, and lounge areas. Staff including Raven and Heidi earn frequent mention for quick responses and genuine care, though management communication breaks down sharply during move-outs and on persistent maintenance problems like plumbing that has gone unresolved for months. Location near retail and salons, plus spacious layouts, appeal to residents and visitors alike. However, undocumented move-out charges and unaddressed work orders signal weak accountability once the leasing phase ends. One resident noted the complex has offered incentives for positive reviews, suggesting the 67% five-star rate warrants scrutiny against the real friction points.

Luxury High-Rise Apartments
View profile

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-08-13