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Macallan on Ross

Updated 2026-09-16 · 4,370 reviewed · 1,017 listed · Scored from 353 Google reviews · How we rank ›

3.9(353) 65 composite score See reviews on Google ✓ Google-verified
Luxury
Macallan on Ross
Location
Old East Dallas, Dallas
Service
Luxury
Reviews
353
Ranking
#392 in Luxury
Best for
Professionals willing to work with responsive staff on maintenance and comfortable with managed complexity.

Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-09-04.

Our Review

Macallan on Ross divides residents sharply. Those who connect with staff praise quick maintenance responses and a welcoming move-in, especially from Yonathan and Stephanie. The location near restaurants and shops works well for many. But persistent security problems (broken gates letting teens and thieves in), late-night noise, and poor communication during key moments frustrate others. Management attention appears focused on towing enforcement while foundational upkeep lags.

The leasing office struggles with availability and consistency. Some new residents face confusing move-in walkthroughs and unanswered calls; others describe smooth, caring service. Broken elevators, unpleasant smells in staircases, and uncleaned common areas emerge repeatedly. One resident had her vehicle towed within 2.5 hours of registering it. For those who need patient staff and accept slower fixes, the property works; for those needing predictable security and cleanliness standards, serious red flags appear.

Praised for
  • responsive maintenance staff
  • friendly leasing team (when available)
  • convenient location near dining and shops
  • management willing to troubleshoot issues
Watch-outs
  • unresponsive leasing office
  • broken security gates and garage doors
  • package theft and trespassing
  • maintenance issues poorly explained
  • excessive noise late at night
  • overly aggressive towing enforcement
  • overall property cleanliness neglected
responsive-managementpoor-communicationmaintenance-quickmaintenance-slownoisy-neighborspest-problemsfriendly-staffunresponsive-office
Best for: Professionals willing to work with responsive staff on maintenance and comfortable with managed complexity.
Think twice if: Security concerns (broken garage gates, trespassing, package theft) and inconsistent cleanliness may frustrate those prioritizing safety and upkeep.

What Reviewers Like

  • quick maintenance response times
  • attentive leasing staff (Yonathan, Stephanie, Yecenia named)
  • walkable location near Deep Ellum and Lower Greenville
  • resort amenities and EV charging

What to Know Before You Tour

  • Yonathan and Stephanie praised for smooth move-in and patient assistance
  • Yecenia noted for solving resident questions consistently
  • Maintenance typically fixes issues within 24 hours but work-through required
  • Garage gate broken for months; security is a known issue
  • Towing enforced aggressively (one vehicle towed 2.5 hours after registration)
  • Elevators on some floors non-functional; stairwells have odor issues
  • Package theft reported over 10 times in 5 months by one resident

What Stands Out

Luxury
Resort amenities and location valued, but security lapses and cleanliness concerns undermine luxury positioning.

Compare with Nearby Apartments

  • Rated 3.9 against a 3.85 average across the 883 luxury businesses listed here.
  • Has more Google reviews than 93% of the businesses in this directory.

How We Scored It

How We Score
Star rating 26
Review volume 100
Review recency 100
Review sentiment 41
Profile completeness 100
Verification 30

Rating Breakdown

5
238
4
13
3
11
2
15
1
76

Location & Contact

Address
3501 Ross Ave, Dallas, TX 75204

Last verified 2026-09-16

Leasing Office Hours

Monday
09:00-18:00
Tuesday
09:00-19:00
Wednesday
09:00-18:00
Thursday
09:00-19:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Amenities & Property Details

Services listed
Studio apartmentsOne-bedroom apartmentsTwo-bedroom apartmentsResort-style poolFitness centerYoga and cycling classesFireside loungeCyber cafe

As published by the business on its own website; not independently verified.

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Frequently Asked Questions

How quickly does maintenance respond?
Residents report fixes are typically completed within 24 hours, though urgent issues may take longer. One reviewer noted willingness to troubleshoot but advised patience.
What happens if I can't renew my parking registration on time?
The community enforces parking rules aggressively; one resident's vehicle was towed less than 2.5 hours after registration. Check the exact policies before signing.
Is the parking garage secure?
Multiple residents flag the garage gate as broken and non-functional, creating unauthorized access. Management should confirm current status before move-in.

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Strong first impressions give way to inconsistent follow-through. Leasing staff Desiree and Eduardo stand out for patience and professionalism, and move-in units arrive clean with secure access. Within weeks or months, however, residents encounter elevator outages lasting days, chronic pest issues, hallway dirt and trash, and HVAC units that cycle in and out of repair. Some report missing packages and vehicle break-ins in the garage; one found tenant documents carelessly stored in a unit. The property is about 10 years old and shows its age. Management promises fixes via email, and maintenance requests get marked urgent, but follow-through is spotty. A few residents report courteous, quick repairs; most describe weeks of waiting or temporary Band-Aids. Rent undercuts nearby newer complexes, but reviewers debate whether the savings justify the hassle. The online gate app and call box frequently fail. Families and couples who value a quiet, walkable East Dallas location may tolerate the trade-off; those seeking well-maintained facilities should look elsewhere.

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Gatsby on Ross divides sharply. Residents and visitors frequently praise the pool setup, floor plans, and certain staff members by name like Esteban, Will, Raven, and Heidy. The leasing office is described as responsive and the maintenance team quick to help. However, a significant portion report serious frustrations: pool parties and noise continuing well past posted 10 PM closing, hallways and common areas dirty with pet waste and trash, and management unresponsive to repeated complaints about noise violations from neighbors and insufficient enforcement. Others cite unresolved maintenance issues lasting months despite work orders, and unexpected move-out charges without clear documentation. The property appears strong on individual staff service but inconsistent on community standards and accountability.

Luxury

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Last updated 2026-09-16