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Luxury
Main 3 Downtown
LuxuryAffordable Housing
- Location
- Dallas Downtown Historic District, Dallas
- Services
- Luxury, Affordable Housing
- Reviews
- 107
- Ranking
- #360 in Luxury
- Best for
- Young professionals and established couples who value responsive management, downtown walkability, and modern amenities over quiet surroundings.
Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-08-13.
Our Review
Staff consistently earn praise for going beyond the job: multiple reviewers name Andre, Sarah, Lisa and Monique for staying late, coordinating same-day moves, and solving problems with genuine urgency. The downtown location delivers dramatic skyline views, functioning security, and responsive maintenance that handles issues quickly. Pool, gym, and common areas are under active renovation. The flip side: hot tub and elevator repairs have dragged on for weeks at times, and reaching the leasing office can be spotty.
Downtown living comes with tradeoffs. Street racing and sirens are relentless (though management cannot control this). One prospective tenant in March could not reach anyone to schedule a follow-up tour. These friction points touch a minority of reviewers but matter in a building of this density.
Praised for
- staff professionalism and responsiveness
- stunning downtown views
- active amenity upgrades and maintenance
- leasing consultants go above and beyond
Watch-outs
- elevator and hot tub repairs are slow
- downtown street noise and racing
- inconsistent leasing office availability
responsive-managementmaintenance-quickfriendly-staffmodern-amenitiesnoisy-neighborsmaintenance-slowsecure-parking
Best for: Young professionals and established couples who value responsive management, downtown walkability, and modern amenities over quiet surroundings.
Think twice if: You need instant leasing office access or live with sensitivity to street noise. Hot tub and elevator downtime has extended beyond a month in at least one instance.
What Reviewers Like
- leasing and management staff earn repeated praise by name
- swift maintenance response and issue resolution
- downtown location with skyline views and walkability to AT&T Discovery District and Klyde Warren Park
- active amenity renovation program
What to Know Before You Tour
- Andre (leasing consultant) praised for handling same-day emergency move-ins and staying after 8pm
- Sarah and Lisa (office team) named repeatedly for accommodation and responsiveness
- Maintenance responds quickly to tenant requests; no pest issues reported despite age of buildings
- Hot tub broken for 5+ weeks; elevator repairs have involved third-party gas suppliers and extended outages
- Security uses electronically controlled doors and cameras at main entrances
- One prospect reported inability to reach office for follow-up tour in March
What Stands Out
- Luxury
- Strong praise for staff professionalism, responsive management, and downtown location appeal; concerns about delayed repair on amenities like hot tub and elevators.
- pet-friendly
- Website lists pet-friendly rentals and pet fees; one review mentions safe community without pest issues, but no dedicated pet amenity feedback in reviews.
Compare with Nearby Apartments
- Rated 3.7 against a 3.85 average across the 883 luxury businesses listed here.
- Has more Google reviews than 50% of the businesses in this directory.
How We Scored It
How We Score Star rating 15
Review volume 88
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30
Rating Breakdown
5
64
4
5
3
6
2
4
1
28
Location & Contact
- Phone
- +1972-636-6916
- Address
- 1404 Elm St, Dallas, TX 75202
Last verified 2026-09-16
Leasing Office Hours
- Monday
- 09:00-18:00
- Tuesday
- 09:00-18:00
- Wednesday
- 09:00-18:00
- Thursday
- 09:00-18:00
- Friday
- 09:00-18:00
- Saturday
- 10:00-17:00
- Sunday
- Closed
As listed on Google.
Amenities & Property Details
Services listed
Studio apartments1-bedroom apartments2-bedroom apartmentsRooftop pool and spaState-of-the-art fitness centerInternet caféFire pit loungePet-friendly rentals
Published prices
- Application fee per applicant
- $75
- Administrative fee
- $200
- Security Deposit/Holding Deposit
- $500
- Security Deposit - Additional
- $750
- Security Deposit - Maximum
- $1000
- Pet fee at move in (non-refundable)
- $350
Credentials claimed:IREM Certified Sustainable Property designation (2024)
As published by the business on its own website; not independently verified.
Frequently Asked Questions
- Can I get a same-day move-in?
- Yes, in urgent situations. One reviewer moved in the same day after a flood evacuation; the team stayed until 8pm to complete it. Standard timelines are typically 48 hours, but the leasing team has flexibility.
- What amenities are included?
- Rooftop pool and spa, state-of-the-art fitness center, internet café, and fire pit lounge. These are undergoing active renovation. Security is electronically controlled with cameras at main entrances.
- Is there parking?
- Yes. Garage options range from small ($55/month) to large ($100/month). Reviewers report feeling secure in the garage.
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