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The National

Updated 2026-09-16 · 4,370 reviewed · 1,017 listed · Scored from 454 Google reviews · How we rank ›

4.2(454) 76 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury
The National
Location
City Center District, Dallas
Service
Luxury
Reviews
454
Ranking
#114 in Luxury
Best for
Downtown professionals seeking luxury high-rise living with full-service amenities and strong resident community engagement.

Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-08-13.

Our Review

The National's recent management shift has restored resident confidence. Staff members like Rebecca and Neby consistently earn praise for warmth and professionalism, and the building's maintenance team resolves issues promptly. However, some residents report move-in defects and unexpected charges for lost keys, so verify lease terms before committing.

Praised for
  • responsive new management
  • friendly and attentive staff
  • quick maintenance response
  • strong community events and resident engagement
Watch-outs
  • maintenance issues on move-in
  • hidden fees for lockouts
  • inconsistent leasing agent service
responsive-managementfriendly-staffmaintenance-quickmodern-amenitiesclean-grounds
Best for: Downtown professionals seeking luxury high-rise living with full-service amenities and strong resident community engagement.
Think twice if: Confirm lease terms on key-replacement fees and arrive on move-in day with extra time to inspect unit condition immediately.

What Reviewers Like

  • new management team credited with major resident satisfaction gains
  • staff members recognized by name for exceptional service
  • fast maintenance response
  • full-service hotel amenities and dining

What to Know Before You Tour

  • Leasing agent Neby Salman praised for building knowledge and personalized service
  • Staff member Rebecca noted for planning resident events and community building
  • New management company ZRS credited with reversing prior resident dissatisfaction over past 6 months
  • Maintenance responds and completes repairs within one business day
  • $100 per-incident charge for resident lockouts mentioned in lease terms

What Stands Out

Luxury
Residents praise the modern design, resort amenities, downtown location, and attentive concierge service; new management and maintenance responsiveness are key improvements.

Compare with Nearby Apartments

  • Rated 4.2 against a 3.85 average across the 883 luxury businesses listed here.
  • Has more Google reviews than 97% of the businesses in this directory.

How We Scored It

How We Score
Star rating 45
Review volume 100
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Rating Breakdown

5
352
4
12
3
5
2
5
1
80

Location & Contact

Address
1401 Elm St, Dallas, TX 75202

Last verified 2026-09-16

Leasing Office Hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
13:00-17:00

As listed on Google.

Amenities & Property Details

Services listed
High-rise apartments1-bedroom apartments3-bedroom apartmentsPenthouse apartmentsResort-style poolFull service spa and wellness centerPrivate resident loungesThompson Hotel in-room dining
Published prices
B2 - 2 bed, 2 bath, 1319 SF
$3494.00 /mo (12 months)
B2 - 2 bed, 2 bath, 1319 SF
$3344 Base Rent (12 months)
B10 - 2 bed, 2 bath, 1878 SF
$5079.00 /mo (12 months)
B10 - 2 bed, 2 bath, 1878 SF
$4929 Base Rent (12 months)
A11 - 1 bed
$3050.00+ /mo (15 months)
A14 - 1 bed
$2850.00+ /mo (15 months)

As published by the business on its own website; not independently verified.

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Frequently Asked Questions

What is The National's current leasing team like?
Leasing agents Neby Salman and Brandon are noted in recent reviews for extensive building knowledge, friendliness, and careful attention to prospect questions.
How quickly does maintenance handle repair requests?
Multiple residents report that work orders are resolved the next business day, with one example of a garbage disposal, refrigerator, water filter, and dryer fixed within 24 hours of move-in.
Are there any unexpected fees I should know about?
Yes. The lease includes a $100 charge each time a resident needs building staff to unlock their apartment due to a forgotten key.

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The Kirby's leasing team earns consistent praise for professionalism and care, particularly Christopher, Jeff, and Monique. Yet residents report recurring nightmares: six water leaks in six months, pervasive roach infestations, and urine and feces in hallways and elevators that go weeks unaddressed. The garage elevator has been broken since late 2025 with no repair timeline. One resident, who works in property management herself, documented deleted maintenance records and felt management prioritized appearance over resident safety. The building's historic charm and rooftop views attract people, but persistent infrastructure failures and dismissive responses to complaints drive departures. Newer reviews under current management mention dramatic turnarounds in service quality. Yet the most recent complaint (three days ago) describes identical conditions: AC failures, garage elevator outages, and hallway contamination. Until maintenance issues and cleanliness stabilize reliably, the property's reputation will remain unstable.

Luxury

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Last updated 2026-09-16