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The National

Updated 2026-08-13 · 4,321 reviewed · 600 listed · Scored from 449 Google reviews · How we rank ›

4.2(449) 71 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury High-Rise Apartments
The National
Service
Luxury High-Rise Apartments
Reviews
449

What we found

Five-star reviews praise Rebecca for her event planning, Neby and Gresia for welcoming tours, and the building's modern design and prompt maintenance responses. One-star complaints cite broken AC, non-functioning ovens, $100 lockout fees, pest problems, and staff rudeness when problems arise. The tension between these accounts suggests inconsistent experience across units or shifts.

Praised for
  • staff friendliness and personal attention
  • responsive maintenance
  • building cleanliness and design
  • community events and programming
Watch-outs
  • appliance failures and repairs
  • surprise fees for lockouts
  • staff dismissiveness during complaints
  • pest issues
  • poor value for price
responsive-managementmodern-amenitiesfriendly-staffoutdated-unitsunexpected-feesmaintenance-quickpest-problems
Best for: Urban professionals prioritizing modern design, amenities, and walkable downtown living.
Think twice if: Appliance failures and unexpected lockout fees have frustrated tenants; clarify what equipment is owner-maintained versus your responsibility before signing.

What's working here

  • dedicated leasing agents
  • quick maintenance turnaround
  • on-site amenities and dining
  • active community engagement

Read this before you tour

  • Named leasing staff: Neby Salman, Gresia Nunez, Brandon; community events coordinated by Rebecca
  • Maintenance responded next day to multiple appliance failures
  • $100 charge for lockout assistance
  • Dog daycare and grooming on-site
  • Thompson Hotel in-room dining available to residents

What residents say

Luxury High-Rise Apartments
Praise for modern design, amenities, and responsive staff; complaints about appliance failures, lockout fees, and inconsistent maintenance culture.

Side by side with nearby options

  • Rated 4.2 against a 3.98 average across the 516 luxury high-rise apartments businesses listed here.
  • Has more Google reviews than 96% of the businesses in this directory.

Why this score

How We Score
Star rating 46
Review volume 100
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

The numbers behind the score

5
346
4
12
3
5
2
5
1
81

Contact the property

Address
1401 Elm St, Dallas, TX 75202

Last verified 2026-08-13

When the office is open

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
13:00-17:00

As listed on Google.

In their own words

Services listed
High-rise apartments1-bedroom apartments3-bedroom apartmentsPenthouse apartmentsResort-style poolFull service spa and wellness centerPrivate resident loungesThompson Hotel in-room dining
Published prices
B2 - 2 bed, 2 bath, 1319 SF
$3494.00 /mo (12 months)
B2 - 2 bed, 2 bath, 1319 SF
$3344 Base Rent (12 months)
B10 - 2 bed, 2 bath, 1878 SF
$5079.00 /mo (12 months)
B10 - 2 bed, 2 bath, 1878 SF
$4929 Base Rent (12 months)
A11 - 1 bed
$3050.00+ /mo (15 months)
A14 - 1 bed
$2850.00+ /mo (15 months)

As published by the business on its own website; not independently verified.

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Questions we get asked

What happens if I'm locked out of my unit?
The business charges $100 for lockout assistance. Reviewers flagged this as a surprise fee worth knowing before moving in.
How quickly does maintenance respond to repairs?
Recent reviews report maintenance arriving the next day for multiple broken appliances (disposal, refrigerator ice maker, dryer). One complaint noted repairs were sometimes refused (e.g. stove replacement).
Are pets allowed, and what services are available?
Their website lists dog daycare and grooming on-site. No cat policy or other pet restrictions mentioned in reviews.

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Staff excellence defines the living experience here. Andre, Sarah, Lisa, and Monique consistently go above and beyond-staying after hours for move-ins, solving problems with genuine care, and making residents feel secure and welcome. The building itself impresses: downtown views, well-kept amenities, responsive maintenance, and strong security. Two drawbacks: a few residents report broken hot tubs and elevators left unfixed for weeks, and occasional phone tag with the office. Downtown location means street noise from racing cars, but that's city life, not on management. Most visitors find their leasing experience smooth and the community genuinely welcoming. Apartment sizes range from studios to two-bedrooms. Pet rentals available at $350 upfront plus $20 monthly per animal. Amenities include rooftop pool and spa, fitness center, fire pit lounge, and internet café. Storage units run $50–$100 monthly; garage spots $55–$100 depending on size.

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The Kirby splits hard between two experiences. Reviewers who worked with leasing staff (Christopher, Jeffrey, Monique) call them professional, attentive, and genuinely caring during sign-up-enough to override prior doubts. But residents report a building in chronic disrepair: six water leaks and floods in six months, roaches on day two, a parking garage elevator broken for months, and a maintenance team that promises Monday fixes that never happen. Management reportedly deletes maintenance records from tenant accounts and responds to concerns with defensiveness rather than help. Historic character and a rooftop pool draw people in; the downtown location and proximity to DART matter. Yet water damage, pest problems, unresponsive repairs, and a tone of indifference once you move in paint a different picture. The split between glowing five-stars and furious one-stars (54% vs. 42% of reviews) suggests the building feels transformed by which staff member you encounter and whether repairs stay done.

Luxury High-Rise Apartments

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Last updated 2026-08-13