Five years of service masks serious deterioration since the shift to Living Residential LLC management. The 3.7 rating reflects a stark split: newer residents and those who interact only with standout staff (notably concierge Lemon, Leon, and Janis) praise hospitality and location, while longer-term tenants report widespread pest infestations, ignored repair requests, and dismissive management responses that prioritize cosmetic upgrades over livability.
Maintenance responds quickly when called, but underlying conditions persist. The downtown Historic District location near Deep Ellum and Uptown draws praise for walkability. Pet fees total $560 annually, and forced valet parking costs have climbed. Residents warned away cite three years or more of unresolved cockroach and bed bug problems, HVAC failures, and unresponsive management who minimize tenant concerns even when presented with photographic evidence.
Recent shift: Management shift to Living Residential LLC a few months ago coincides with spike in unresponsiveness complaints and pest-related reviews. Earlier reviews (long-term residents) note staff turnover; recent reviews split sharply between those praising concierge and those warning of systemic issues.
Last verified 2026-08-13
As listed on Google.
As published by the business on its own website; not independently verified.
Living at the Drakestone puts residents in downtown Dallas's most walkable pocket, steps from Deep Ellum and major venues. Staff and leasing team earn consistent praise for speed and professionalism, while the 100-year-old building's exposed brick and loft layouts attract people seeking character over cookie-cutter comfort.
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Staff excellence defines the living experience here. Andre, Sarah, Lisa, and Monique consistently go above and beyond-staying after hours for move-ins, solving problems with genuine care, and making residents feel secure and welcome. The building itself impresses: downtown views, well-kept amenities, responsive maintenance, and strong security. Two drawbacks: a few residents report broken hot tubs and elevators left unfixed for weeks, and occasional phone tag with the office. Downtown location means street noise from racing cars, but that's city life, not on management. Most visitors find their leasing experience smooth and the community genuinely welcoming. Apartment sizes range from studios to two-bedrooms. Pet rentals available at $350 upfront plus $20 monthly per animal. Amenities include rooftop pool and spa, fitness center, fire pit lounge, and internet café. Storage units run $50–$100 monthly; garage spots $55–$100 depending on size.
Last updated 2026-08-13