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Shoreview Flats

Updated 2026-09-16 · 4,370 reviewed · 1,017 listed · Scored from 101 Google reviews · How we rank ›

3.9(101) 64 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury
Shoreview Flats
Location
Lake Highlands, Dallas
Service
Luxury
Reviews
101
Ranking
#414 in Luxury
Best for
longer-term renters (2+ years) who prioritize maintenance responsiveness and don't mind standard apartment-living trade-offs

Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-09-16.

Our Review

Long-term residents and recent arrivals consistently praise the property's modern finishes, maintenance responsiveness, and a standout front-office staff member (Javier) who handles lease renewals and resident issues with care. The complex has improved noticeably under current management, with same-day maintenance turnaround and community events becoming regular. However, renters repeatedly flag opaque security deposit deductions at move-out, thin building construction that carries neighbor noise, and ongoing pest control challenges despite treatments. The parking garage draws safety complaints for speeding and theft. Most who stay longer than a year report satisfaction; those who leave often cite either these recurring issues or unresolved disputes over damage charges management attributes to pest control work or previous resident activity.

Praised for
  • responsive maintenance team
  • modern, updated units
  • attentive front office staff, especially Javier
  • clean building and grounds
  • convenient White Rock Lake location
Watch-outs
  • security deposit practices lack transparency
  • thin walls and floor noise from neighbors
  • parking garage safety concerns and reckless driving
  • pest and roach issues
  • unfair move-out charges without evidence
responsive-managementmaintenance-quickfriendly-staffclean-groundsnoisy-neighborspest-problemsunexpected-feessecure-parking
Best for: longer-term renters (2+ years) who prioritize maintenance responsiveness and don't mind standard apartment-living trade-offs
Think twice if: sound-sensitive renters and those concerned about unexplained move-out charges should visit and tour late in the evening to assess noise levels and request move-out damage protocols in writing

What Reviewers Like

  • same-day or next-day maintenance response
  • modern, newly updated units with high ceilings and natural light
  • experienced front-office staff who streamline lease renewals
  • proximity to White Rock Lake and walkable neighborhood

What to Know Before You Tour

  • Javier, front-office staff, praised across multiple reviews for lease renewals and responsiveness
  • Jessica, current manager, credited by long-term residents for recent property improvements and facade repaint project
  • Jose and maintenance team handle work orders with quality and speed
  • same-day or next-day maintenance turnaround time reported by multiple recent renters
  • pest control treatments performed but drywall holes left unsealed, leading to move-out charges
  • parking garage theft and reckless driving documented as recurring concerns
  • security deposit disputes: management retains deposits for cleaning and repairs without itemized evidence provided to departing tenants

What Stands Out

Luxury
Updated units with high ceilings and natural light praised; thin walls and floor noise are persistent complaints despite modern finishes

Compare with Nearby Apartments

  • Rated 3.9 against a 3.85 average across the 883 luxury businesses listed here.
  • Has more Google reviews than 49% of the businesses in this directory.

How We Scored It

How We Score
Star rating 26
Review volume 87
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating Breakdown

5
66
4
5
3
7
2
4
1
19

Location & Contact

Address
10151 Shoreview Rd, Dallas, TX 75238
Open in Google Maps

Last verified 2026-09-16

Leasing Office Hours

Monday
10:00-18:00
Tuesday
10:00-18:00
Wednesday
10:00-18:00
Thursday
10:00-18:00
Friday
10:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Amenities & Property Details

Services listed
Pet-friendly apartmentsOne-bedroom apartmentsTwo-bedroom apartmentsLuxury apartment living
Published prices
Pet fee (one-time, non-refundable)
$300 per animal
Pet rent
$20 per month per animal

As published by the business on its own website; not independently verified.

Enquire about Shoreview Flats

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Frequently Asked Questions

How quickly does maintenance respond to requests?
Reviewers report maintenance requests are typically fixed by the next day or same day. One reviewer noted she submitted a request and it was resolved without issues by the next day.
Are pets allowed, and what are the fees?
Yes. Pet fee is $300 per animal (one-time, non-refundable) and pet rent is $20 per month per animal, according to the business website.
What should I know about move-out charges?
Multiple reviewers report management has retained security deposits for cleaning and repairs but did not provide itemized evidence or photos. Disputes have gone unresolved. Request an itemized walk-through and written move-out damage protocol before move-in.

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Last updated 2026-09-16