43 low data
Mid Elm Lofts
5.0(3)✓ Google-verified
The single review on file describes a spacious, clean loft in a secure downtown building, well-positioned for city living. Evidence is limited to one account.
Luxury
The Kirby
Luxury
- Location
- Dallas Downtown Historic District, Dallas
- Service
- Luxury
- Reviews
- 90
- Ranking
- #650 in Luxury
- Best for
- Those prioritizing historic character and downtown walkability willing to accept older-building quirks.
Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-08-13.
Our Review
The Kirby's leasing team earns consistent praise for professionalism and care, particularly Christopher, Jeff, and Monique. Yet residents report recurring nightmares: six water leaks in six months, pervasive roach infestations, and urine and feces in hallways and elevators that go weeks unaddressed. The garage elevator has been broken since late 2025 with no repair timeline. One resident, who works in property management herself, documented deleted maintenance records and felt management prioritized appearance over resident safety. The building's historic charm and rooftop views attract people, but persistent infrastructure failures and dismissive responses to complaints drive departures.
Newer reviews under current management mention dramatic turnarounds in service quality. Yet the most recent complaint (three days ago) describes identical conditions: AC failures, garage elevator outages, and hallway contamination. Until maintenance issues and cleanliness stabilize reliably, the property's reputation will remain unstable.
Recent shift: Strong shift visible between older complaints (over a year ago) and mid-2024 reviews praising new management (Christopher, Monique, Jeff). However, a three-day-old one-star review documents identical maintenance and cleanliness failures, suggesting improvements may not be holding or affecting all residents equally.
Praised for
- historic charm and character
- responsive leasing staff (Christopher, Jeff, Monique)
- responsive maintenance team
- downtown location and walkability
- rooftop pool and views
Watch-outs
- chronic water damage and leaks
- pest infestation (roaches, rodents)
- unclean common areas (urine, feces in hallways and garage)
- broken garage elevator for months
- poor management responsiveness on repair delays
- deleted maintenance records
- pest control ineffective
responsive-managementmaintenance-slowmaintenance-quickunresponsive-officepest-problemsfriendly-staffmodern-amenitiesoutdated-units
Best for: Those prioritizing historic character and downtown walkability willing to accept older-building quirks.
Think twice if: Maintenance responsiveness and pest control remain inconsistent despite recent staffing changes. Parking costs $60–85 and the garage elevator has repeatedly broken for months.
What Reviewers Like
- historic charm with high ceilings
- downtown location near DART light rail
- rooftop pool with city views
- attentive leasing staff
What to Know Before You Tour
- Leasing staff: Christopher (Assistant Manager), Jeff, Monique (General Manager)
- Parking garage elevator out of service since late 2025
- Six water leaks documented in one resident's six-month stay
- Maintenance records deleted from resident portals
- Monthly pest control visits documented as ineffective by multiple residents
- Rooftop pool and gym amenities; gym noted as barely functional by some
- In-unit washer/dryer availability varies by unit
- Communal laundry machines ($2.50 per load) reported as outdated and filthy
What Stands Out
- Luxury
- Beautiful historic building with premium finishes in sought-after downtown location, but chronic maintenance backlogs and pest issues undermine the luxury experience.
Compare with Nearby Apartments
- Rated 3.3 against a 3.85 average across the 883 luxury businesses listed here.
- Has more Google reviews than 46% of the businesses in this directory.
How We Scored It
How We Score Star rating 0
Review volume 85
Review recency 100
Review sentiment 44
Profile completeness 100
Verification 30
Rating Breakdown
5
48
4
4
3
0
2
7
1
31
Location & Contact
- Phone
- +1972-552-8245
- Address
- 1509 Main St, Dallas, TX 75201
Last verified 2026-09-16
Leasing Office Hours
- Monday
- 09:00-18:00
- Tuesday
- 09:00-18:00
- Wednesday
- 09:00-18:00
- Thursday
- 09:00-18:00
- Friday
- 09:00-18:00
- Saturday
- 10:00-17:00
- Sunday
- Closed
As listed on Google.
Amenities & Property Details
Services listed
Urban loft and apartment livingWi-Fi and HDTVHigh-speed internetSky Fitness fitness centerRooftop pool and spaOutdoor kitchenCoffee barAssigned parking in garage
Published prices
- Application fee per applicant
- $75
- Security Deposit/Holding Deposit
- $500
- Additional Security Deposit
- $250
- Maximum Security Deposit
- $500
- Administrative fee
- $200
- Pet fee at move-in (non-refundable)
- $300
Credentials claimed:IREM Certified Sustainable Property designation
Operating:Since 1913
As published by the business on its own website; not independently verified.
Frequently Asked Questions
- Does the building have in-unit laundry?
- Some units have in-unit washer/dryer. Communal laundry ($2.50/load) is available but residents report outdated machines and persistent odors.
- What is the parking situation?
- Assigned garage parking costs $35–85/month depending on size. The garage elevator has been broken since late 2025, requiring stairs or exterior access. There is no guest parking.
- Is the rooftop pool year-round?
- The rooftop pool and spa are listed amenities with downtown views. Recent reviews note extended repair closures and delayed furniture restocking.
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