44 low data
Mid Elm Lofts
5.0(3)✓ Google-verified
The single review on file describes a spacious, clean loft in a secure downtown building, well-positioned for city living. Evidence is limited to one account.
Luxury High-Rise Apartments
The Kirby
Luxury High-Rise Apartments
- Service
- Luxury High-Rise Apartments
- Reviews
- 89
What we found
The Kirby splits hard between two experiences. Reviewers who worked with leasing staff (Christopher, Jeffrey, Monique) call them professional, attentive, and genuinely caring during sign-up-enough to override prior doubts. But residents report a building in chronic disrepair: six water leaks and floods in six months, roaches on day two, a parking garage elevator broken for months, and a maintenance team that promises Monday fixes that never happen. Management reportedly deletes maintenance records from tenant accounts and responds to concerns with defensiveness rather than help.
Historic character and a rooftop pool draw people in; the downtown location and proximity to DART matter. Yet water damage, pest problems, unresponsive repairs, and a tone of indifference once you move in paint a different picture. The split between glowing five-stars and furious one-stars (54% vs. 42% of reviews) suggests the building feels transformed by which staff member you encounter and whether repairs stay done.
Praised for
- exceptional leasing staff (Christopher, Jeffrey, Monique)
- historic charm and character
- responsive maintenance (when it works)
- rooftop pool with downtown views
- prime location near downtown and DART
Watch-outs
- chronic water leaks and flooding
- persistent roach and pest infestation
- broken parking garage elevator (months at a time)
- management dismissive of tenant concerns
- unfinished repairs and band-aid fixes
- deleted maintenance records and lease documents
responsive-managementpoor-communicationmaintenance-slowoutdated-unitsfriendly-staffunresponsive-office
Best for: Downtown professionals who tour with staff before committing and can tolerate historic-building quirks.
Think twice if: History of water damage, roach problems, broken elevators for months, and slow repairs. Management tone dismissive of complaints.
What's working here
- leasing team stands out for genuine care and advocacy
- rooftop pool and downtown views
- historic architectural character
- downtown location with DART access
Read this before you tour
- Leasing staff Christopher, Jeffrey, and Monique specifically praised for professionalism and attentiveness during tours and sign-up
- water heater failed, burst water line flooded five floors, leak from broken kitchen pipes, flooded hallway from improperly installed water heater-all within six months of one resident's stay
- parking garage elevator broken since late 2025, also reportedly out for extended periods in summer 2024
- roaches reported on day two of move-in (40+ pictures), monthly pest control visits ineffective
- maintenance records and lease documents reportedly deleted from resident accounts
- business states rooftop pool repairs took months; outdoor furniture and propane for grills frequently unavailable
- residents cite being given duplicate parking spots, car vandalism, and dismissive management response
What residents say
- Luxury High-Rise Apartments
- Leasing experience exceptional (staff named Christopher, Jeffrey, Monique praised for care and professionalism), but resident experience plagued by chronic water damage, pest infestation, broken elevators, and dismissive management after move-in.
Side by side with nearby options
- Rated 3.4 against a 3.98 average across the 516 luxury high-rise apartments businesses listed here.
- Has more Google reviews than 34% of the businesses in this directory.
Why this score
How We Score Star rating 1
Review volume 85
Review recency 100
Review sentiment 46
Profile completeness 100
Verification 30
The numbers behind the score
5
48
4
4
3
0
2
6
1
31
Contact the property
- Phone
- +1972-552-8245
- Address
- 1509 Main St, Dallas, TX 75201
Last verified 2026-08-13
When the office is open
- Monday
- 09:00-18:00
- Tuesday
- 09:00-18:00
- Wednesday
- 09:00-18:00
- Thursday
- 09:00-18:00
- Friday
- 09:00-18:00
- Saturday
- 10:00-17:00
- Sunday
- Closed
As listed on Google.
In their own words
Services listed
Urban loft and apartment livingWi-Fi and HDTVHigh-speed internetSky Fitness fitness centerRooftop pool and spaOutdoor kitchenCoffee barAssigned parking in garage
Published prices
- Application fee per applicant
- $75
- Security Deposit/Holding Deposit
- $500
- Additional Security Deposit
- $250
- Maximum Security Deposit
- $500
- Administrative fee
- $200
- Pet fee at move-in (non-refundable)
- $300
Credentials claimed:IREM Certified Sustainable Property designation
Operating:Since 1913
As published by the business on its own website; not independently verified.
Questions we get asked
- Is parking included?
- No. Garage parking ranges from $35 monthly (small) to $85 (covered resident parking). Guest parking is not mentioned; one reviewer noted guests are "valet by the homeless" due to lack of guest spots.
- How often is pest control serviced?
- Monthly. However, multiple residents report roach infestations persisting despite routine Thursday visits and describe the service as ineffective.
- Does the rooftop pool operate year-round?
- Reviews note the rooftop pool underwent extended repairs, with outdoor furniture unavailable for months after completion and grills frequently running out of propane.
Similar apartment complexes nearby
66
Main 3 Downtown
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Staff excellence defines the living experience here. Andre, Sarah, Lisa, and Monique consistently go above and beyond-staying after hours for move-ins, solving problems with genuine care, and making residents feel secure and welcome. The building itself impresses: downtown views, well-kept amenities, responsive maintenance, and strong security. Two drawbacks: a few residents report broken hot tubs and elevators left unfixed for weeks, and occasional phone tag with the office. Downtown location means street noise from racing cars, but that's city life, not on management. Most visitors find their leasing experience smooth and the community genuinely welcoming. Apartment sizes range from studios to two-bedrooms. Pet rentals available at $350 upfront plus $20 monthly per animal. Amenities include rooftop pool and spa, fitness center, fire pit lounge, and internet café. Storage units run $50–$100 monthly; garage spots $55–$100 depending on size.
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LTV Tower draws guests with its downtown location and cityscape vistas, and staff like the front desk and event bartenders earn praise for friendliness. However, a significant portion of reviews report roaches, spiders, dirty linens, mold, and poor maintenance; some tenants describe the unit condition as far worse than advertised photos, and management is criticized for slow response to safety problems including unsupervised roof access.
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