Half the reviews praise staff warmth and design, but half report a different reality: persistent elevator failures, roach and rat infestations, broken promises on concessions, and months of ignored maintenance requests. Five-star residents highlight Merridonna, Cheyenne, Emma, and the leasing team's genuine care, while one-star residents describe being gaslighted, stranded during elevator outages, and charged unexpected fees despite paying luxury prices. The gap between advertised luxury and lived experience is the defining tension.
Security and cleanliness have eroded trust. Residents report break-ins, homeless access to stairwells, dirty windows blocking the signature views, pool closures due to uncleanliness, and pervasive marijuana odor. A pregnant tenant had to walk from the 30th floor when elevators failed; an emergency responder couldn't reach a resident on her floor. Management apologizes warmly but does not follow through on commitments or repairs.
Last verified 2026-08-13
As listed on Google.
As published by the business on its own website; not independently verified.
Five-star reviews praise Rebecca for her event planning, Neby and Gresia for welcoming tours, and the building's modern design and prompt maintenance responses. One-star complaints cite broken AC, non-functioning ovens, $100 lockout fees, pest problems, and staff rudeness when problems arise. The tension between these accounts suggests inconsistent experience across units or shifts.
Since new management arrived, residents report improved spaces, responsive staff, and modernized parking and common areas. However, serious maintenance gaps remain: elevators fail repeatedly, pool chemistry poses health risks, and security lapses persist despite paid services. Noise complaints go unaddressed, and the building shows signs of decline from its early years. Long-term residents highlight safety concerns that management has not resolved. A property manager with industry credentials cited unsafe stairwells, unacceptable fire safety risks, and chemical contamination that caused illness. The contrast between five-star recent reviews and one-star safety complaints suggests either new improvements or divergent experiences by unit type or building section.
Most residents praise the renovated units, beautiful amenities, and hands-on staff, especially Kanesha, Genesis, Aaliyah, and security guard Brian. Community events and the downtown location draw consistent positive mentions. However, a significant minority report serious frustrations: repeated false fire alarms (sometimes lasting months), pest sightings in renovated units, maintenance patches rather than permanent fixes, and entries into units without notice. Billing disputes have required residents to keep screenshots for proof.
Last updated 2026-08-13