Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-08-13.
Residents split sharply: half praise the staff's warmth and special events like Wine Night, but half encounter serious safety and upkeep failures. Broken elevators repeatedly trap residents outside their units or block emergency responders; roaches, rats, and odors persist despite complaints. Billing surprises, unmet move-in promises, and slow deposit returns frustrate leavers; those still settling in often overlook early warning signs about maintenance and cleanliness.
Staff like Mary, Noah, Shondrell, and Cheyenne earn consistent mentions for patience and care during tours and everyday interactions. Yet behind-the-scenes issues, from plumbing installed wrong to security personnel entering units without clear disclosure, suggest management systems lag far behind the building's luxury branding and high-rise ambition.
Last verified 2026-09-16
As listed on Google.
As published by the business on its own website; not independently verified.
The National's recent management shift has restored resident confidence. Staff members like Rebecca and Neby consistently earn praise for warmth and professionalism, and the building's maintenance team resolves issues promptly. However, some residents report move-in defects and unexpected charges for lost keys, so verify lease terms before committing.
New management has revived the property with visible upgrades: refreshed parking, better lighting, and improved office professionalism. Several residents praise the shift and value, though older reviews detail serious lapses. Persistent complaints span deposit theft, ignored noise violations, roach infestations, broken elevators, and poor security enforcement at pool and entry gates. Staff behavior splits sharply-some call specific agents exceptional, others describe rudeness. Safety concerns (a shooting, stairwell issues, pool contamination) emerged under prior leadership and warrant vigilance as operations stabilize. The 3.7-star rating reflects a genuine divide: five-star reviews celebrate recent turnaround efforts and rental rates, while one-star reviews document months or years of mismanagement, unresolved maintenance, and unrecovered deposits. This is a property in transition; current residents report progress, but legacy grievances and inconsistent enforcement remain red flags for renters prioritizing reliability and accountability.
The luxury renovation and active management team earn consistent praise from most residents. Genesis, Aaliyah, Kanesha, and Brian are named repeatedly for responsive help, and the newly renovated amenities (Sky Lounge, gym, porcelain flooring) draw genuine admiration. Security presence and community events are standouts. Yet a persistent minority reports critical gaps that overshadow the polish. Roach infestations across units, recurring fire alarm false triggers for over a year, and maintenance marked complete without actually being fixed frustrate long-term residents. Billing discrepancies and unauthorized apartment entries suggest office systems lag behind the building's shiny facade. One reviewer suspects patch-work over proper repair is deliberate cost-cutting.
Last updated 2026-09-16