Villas of Sorrento
Staff in the leasing office earned genuine praise for kindness and follow-through years ago. Since new management arrived mid-2023, maintenance requests pile up for months, roaches persist despite bleach-scrubbed floors, and safety incidents escalate. Residents describe hunting down technicians, waiting in lines to enter gates, and no longer trusting promised repairs. Current conditions divide sharply by tenure: pre-2023 residents recall a functioning community; newer arrivals encounter broken AC units, clogged pipes, and a leasing team that rarely answers phones or returns calls. One reviewer spent six months with no cooling; another watched a window unit promised for months never arrive. The neighborhood's gang and youth supervision troubles surface repeatedly and add to the sense of abandonment.
