The Alona Apartments
Residents consistently praise Alejandra and Artricia at leasing for their warmth and helpfulness, and many find the grounds quiet and clean. Yet maintenance requests stall (thermostats, clogged pipes, smoke alarms), office staff deflect car registration help, and the management company (RPM) has let landscaping, gates, and trash collection deteriorate for years. Families cite safety worries: loud late-night neighbors, attempted car break-ins, strangers at doors, and bathroom mold. The split is stark: leasing draws five-star enthusiasm, but resident problems meet delays and excuses. Alejandra earns repeated praise for making people feel welcome and valued, and the move-in process is called easy and smooth. Yet long-term residents describe a community where basic repairs linger, grounds fall into visible disrepair, and management does not act on safety or habitability concerns. One parent left after mold triggered health issues; another installed security cameras to feel safe at night.
