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The Arts Apartments

Updated 2026-08-13 · 4,321 reviewed · 600 listed · Scored from 223 Google reviews · How we rank ›

4.2(223) 72 composite score See reviews on Google ✓ Google-verified
Luxury High-Rise ApartmentsAffordable & Income Restricted Housing
The Arts Apartments
Services
Luxury High-Rise Apartments, Affordable & Income Restricted Housing
Reviews
223

What we found

Leasing agent Andria stands out consistently across reviews, making move-in smooth and responsive to questions. Residents praise the modern finishes, key fob access system, and clean pool and gym facilities. However, vehicle break-ins and gate failures plague the property, with residents reporting little management follow-up. Fire alarms sound regularly, often early morning, disrupting sleep.

Security gaps dominate complaint reviews. Multiple residents describe cars broken into, cameras offline in break-in areas, and staff dismissal of their concerns. One resident had possessions stolen inside the building itself. Management's reputation suffers most when residents say complaints are ignored rather than acted on.

Praised for
  • leasing agent Andria's responsiveness and personal attention
  • move-in process ease and professionalism
  • modern finishes and roomy layouts
  • key fob and mobile gate access
  • clean facilities, well-maintained pool and gym
Watch-outs
  • vehicle break-ins and inadequate parking security
  • gate malfunctions and surveillance gaps
  • frequent fire alarm disruptions
  • unresponsive management to recurring issues
responsive-managementfriendly-staffmodern-amenitiessecure-parkingpest-problemsmaintenance-slow
Best for: Professionals and newcomers to Dallas who prioritize move-in support and downtown Arts District walkability.
Think twice if: Vehicle owners concerned about break-ins and parking security, or light sleepers sensitive to fire alarm disruptions.

What's working here

  • leasing agent Andria's personal service and responsiveness
  • modern finishes and key fob mobile access
  • clean amenities and well-maintained grounds
  • prime Dallas Arts District location

Read this before you tour

  • Leasing agent Andria Mordica named repeatedly for helpfulness and responsiveness
  • Quentin mentioned as staff support during move-in
  • Key fob and mobile phone access to gates and parking
  • Resort-style pool and fitness center
  • Multiple residents report vehicle break-ins in the parking area
  • Gate malfunction allowing unauthorized building entry
  • Fire alarms activate regularly, sometimes early morning

What residents say

Luxury High-Rise Apartments
Modern finishes and on-site amenities praised, but security gaps and fire alarm noise undermine the luxury experience.
Affordable & Income Restricted Housing
No review text specifically speaks to income-restricted or affordability aspects.

Side by side with nearby options

  • Rated 4.2 against a 3.98 average across the 516 luxury high-rise apartments businesses listed here.
  • Has more Google reviews than 73% of the businesses in this directory.

Why this score

How We Score
Star rating 45
Review volume 100
Review recency 100
Review sentiment 50
Profile completeness 100
Verification 30

The numbers behind the score

5
168
4
9
3
5
2
9
1
32

Contact the property

Address
2611 Ross Ave, Dallas, TX 75201

Last verified 2026-08-13

When the office is open

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

In their own words

Services listed
Studio apartmentsOne-bedroom apartmentsTwo-bedroom apartmentsThree-bedroom apartmentsHardwood floorsGranite countertopsCustom designer cabinetryResort-style pool

As published by the business on its own website; not independently verified.

Enquire about The Arts Apartments

Your enquiry goes to the DFW Multifamily Property Directory team, who will pass it to The Arts Apartments. We only share your details with providers relevant to your request.

Questions we get asked

Is there mobile gate access?
Yes. Residents use key fobs or phone access to enter the gates and building doors.
What amenities are included?
Resort-style pool, aqua lounge, and fitness center. Pet-friendly community amenities also available.
Who should I contact about leasing?
Leasing agent Andria is named extensively in reviews for helpfulness and responsiveness during the application and move-in process.

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Gateway East at the Arts District
71

Gateway East at the Arts District

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Gateway East divides starkly along staff lines: tenants consistently praise certain leasing agents (Lisa, Martha, Jessie, Bryson) for going beyond the job, yet report that management as a whole is hard to reach and slow to act. The property itself suffers from a pattern: broken maintenance requests pile up for months, construction blocks common areas with no timeline, and amenities promised at lease signing go unapplied. Safety concerns range from unresolved resident conflict to unsecured pool access and broken security protocols. Location and unit size keep some tenants here, but high staff turnover and an AI phone system that does not return messages have eroded trust. Rent prices run from $1,878 for a 2-bedroom upward. New residents should budget time to visit the leasing office in person and confirm all move-in credits in writing before signing.

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Residents consistently praise the staff's responsiveness and professionalism, with multiple reviewers naming managers like Vic Gardner, Jessica, Chelsea, and Jennifer as standouts who go beyond expectations. The maintenance team earns particular recognition for handling repairs quickly and correctly on the first attempt. The location in Uptown offers easy walking access to shops and restaurants, and the community feels clean and well-maintained. Reviewers cite the courtyard design, tree-lined streets providing shade, and pools as physical highlights. Long-term residents report strong continuity in service quality, suggesting stable management practices.

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Stella divides sharply along two timelines. Residents praising the community highlight exceptional staff-Ashley Polley and Lauren in particular-plus an excellent location in State Thomas, well-kept amenities, and responsive maintenance. However, a substantial group reports a sharp decline after management changes, with unresolved flooding in the underground parking (sometimes three times per lease), non-functional elevators for months, persistent mold and humidity, overflowing trash, and what they describe as management inaction followed by pressure to remove negative reviews.

Luxury High-Rise Apartments

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Last updated 2026-08-13