Lenox Lake Highlands Apartments
Lenox offers modern layouts and warm leasing experiences, particularly through standout staff like Jaye who make prospective residents feel welcomed into a real community. However, residents report repeated struggles: deposits sent to wrong addresses or withheld entirely, maintenance requests left hanging for months, broken entry gates and doors that fail to keep out intruders, and recurring car break-ins and crime on the property. Management acknowledges neither safety nor poor cleaning standards as their concern, leaving some tenants feeling unsupported and unsecured despite paying high monthly rent. The complex sits directly next to DART, which draws foot traffic management does not monitor or restrict. Staff reliability splits sharply-tours and some maintenance calls impress, yet billing disputes, lease errors, and rude phone interactions frustrate prospective and outgoing residents alike. A 4-year resident described being gaslit on prorated rent and charged $700 in unfair deposit deductions; another waited five months to recover their security deposit across three mailed checks to wrong addresses.
