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The Lookout

Updated 2026-09-16 · 4,370 reviewed · 1,017 listed · Scored from 163 Google reviews · How we rank ›

4.3(163) 71 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury
The Lookout
Location
Lake Highlands, Dallas
Service
Luxury
Reviews
163
Ranking
#226 in Luxury
Best for
Professionals relocating to Dallas who prioritize responsive management and can tolerate building-wide security gaps.

Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-09-16.

Our Review

Strong front-office and maintenance teams earn consistent praise for responsiveness and genuine support; residents report three-year tenure and comfort with management's approach to problem-solving. However, security gaps expose vehicles to repeated theft and break-ins, building cleanliness lapses undermine the experience, and hidden income qualification rules (3x monthly rent) catch applicants by surprise after paying non-refundable fees. Locked garage doors fail regularly, the app drops connectivity, and at least one resident faced unauthorized vehicle towing by a contracted company.

Praised for
  • responsive, proactive management and leasing staff
  • reliable and efficient maintenance team
  • genuine care and willingness to help
  • pleasant tour and onboarding experience
Watch-outs
  • car break-ins and vehicle theft; limited security cameras
  • dirty common areas and maintenance neglect (stains, smell, roaches)
  • strict income requirements not disclosed upfront
  • phone app access failures and garage door issues
  • unlawful vehicle towing practices by contracted company
responsive-managementfriendly-staffmaintenance-quicksecure-parkingpest-problemsoutdated-unitsunexpected-fees
Best for: Professionals relocating to Dallas who prioritize responsive management and can tolerate building-wide security gaps.
Think twice if: Vehicle security is non-negotiable; three-year residents report multiple car break-ins despite paying for garage parking, and building cleanliness and app reliability remain inconsistent.

What Reviewers Like

  • Staff named for going the extra mile (Miranda, Tonya, Paige, Sam)
  • Fast maintenance response and reliability
  • Parking garage with app-based phone access

What to Know Before You Tour

  • Named staff: Miranda, Tonya, Paige, Sam consistently praised for leasing and service
  • Phone app door access fails regularly; garage doors frequently left open
  • Income requirement: 3x monthly rental rate, not disclosed in initial tours
  • Contracted towing company (JLS Towing) towed vehicle without lease or statutory authority over expired registration
  • Car break-ins and part theft reported by multiple residents; bike storage removed
  • Maintenance responsive; common areas (carpets, hallways, pool, elevators) report stains, odor, roaches, debris

What Stands Out

Luxury
Leasing staff tour experience praised for warmth and detail; income qualification shock and rushed tours reported by others; amenities and parking garage conveniences noted in positive reviews, but cleanliness and vehicle security undermine luxury positioning.

Compare with Nearby Apartments

  • Rated 4.3 against a 3.85 average across the 883 luxury businesses listed here.
  • Has more Google reviews than 65% of the businesses in this directory.

How We Scored It

How We Score
Star rating 49
Review volume 96
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Rating Breakdown

5
129
4
6
3
3
2
5
1
20

Location & Contact

Address
9330 Lookout Point, Dallas, TX 75231
Open in Google Maps

Last verified 2026-09-16

Leasing Office Hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Amenities & Property Details

Services listed
Pet-friendly apartmentsFitness centerVirtual toursLeasing consultations
Published prices
First pet fee
$400 (non-refundable)
Second pet fee
$200 (non-refundable)
Pet rent per month per animal
$25
Annual pet screening fee per pet
$30

As published by the business on its own website; not independently verified.

Enquire about The Lookout

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Frequently Asked Questions

Is there a pet fee?
Yes. First pet: $400 non-refundable fee plus $25/month rent. Second pet: $200 non-refundable fee plus $25/month rent. Annual pet screening: $30 per pet. (Pricing per their website.)
What is the income requirement?
Reviewers report a requirement of 3x monthly rental rate to qualify, though this was not always disclosed upfront during tours. Verify with the leasing office before paying any application fee.
How do residents access the building?
Phone app and resident stickers. However, reviewers report the app frequently fails and garage doors are often left open, creating security concerns.

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Last updated 2026-09-16