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The Monterey by Windsor Apartments

Updated 2026-09-16 · 4,370 reviewed · 1,017 listed · Scored from 156 Google reviews · How we rank ›

4.1(156) 68 composite score See reviews on Google ✓ Google-verified Publishes prices
Garden Style (1-4 stories)Luxury
The Monterey by Windsor Apartments
Location
Cityplace, Dallas
Services
Garden Style (1-4 stories), Luxury
Reviews
156
Ranking
#52 in Garden Style (1-4 stories)
Best for
Professionals and families prioritizing walkable urban location and same-day maintenance response over new finishes.

Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-08-13.

Our Review

The Monterey draws residents with its unmatched West Village location, spacious apartments, and a maintenance crew that responds within hours to urgent requests. Daniel, Benjamin, and Hector earn consistent praise for fixing problems efficiently and explaining their work. However, major building systems (elevators, garage doors) can stay broken for months waiting on corporate repairs, common area carpets are neglected, and the cost structure hides fees that add substantially to advertised rent. The leasing team splits sharply in reviews: some staff like Jazzy, Garrett, and Sydney are described as exceptionally helpful, while others are reported as dismissive or inflexible when issues arise.

Prospective residents should weigh the premium location and responsive day-to-day maintenance against incomplete upfront pricing disclosure and the frustration of recurring infrastructure failures. Long-term residents who value walkability and maintenance reliability tend to overlook these trade-offs; those prioritizing transparency and finishes may find better fits nearby.

Praised for
  • maintenance team responsiveness and skill
  • walkable location near restaurants and trails
  • spacious floor plans and amenities
  • friendly leasing and office staff
  • regular property improvements and communication
Watch-outs
  • elevator and garage door repairs take months
  • building cleanliness issues in common areas
  • rising and hidden fees not transparent upfront
  • unresponsive accounting during move-out
  • some leasing staff unprofessional or dismissive
responsive-managementmaintenance-quickclean-groundsoutdated-unitsfriendly-staffunexpected-feesmaintenance-slow
Best for: Professionals and families prioritizing walkable urban location and same-day maintenance response over new finishes.
Think twice if: Building systems (elevators, garage doors) fail frequently and repair timelines can stretch months; hidden fees substantially increase advertised rent.

What Reviewers Like

  • unmatched walkable location near West Village, Knox-Henderson, Katy Trail
  • maintenance team responds within hours to requests
  • spacious floor plans compared to nearby competitors
  • ongoing property upgrades and resident communication

What to Know Before You Tour

  • Maintenance team members named: Daniel, Benjamin, Hector, Eli
  • Leasing staff highlighted: Jazzy, Garrett, Sydney, Grace
  • Garage door outage lasted 8-9 months
  • AC emergency calls responded to same-day, including after-hours
  • Common area carpet cleaning neglected (dog waste left two months)
  • Parking, lifestyle, and package fees added after lease signing

What Stands Out

Garden Style (1-4 stories)
Walking distance to West Village shops, restaurants, and Katy Trail praised; common area maintenance inconsistent.
Luxury
Spacious layouts and pool/fitness amenities highlighted, but finishes are dated and not luxury-level.

Compare with Nearby Apartments

  • Rated 4.1 against a 3.94 average across the 182 garden style (1-4 stories) businesses listed here.
  • Has more Google reviews than 63% of the businesses in this directory.

How We Scored It

How We Score
Star rating 38
Review volume 95
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating Breakdown

5
110
4
9
3
8
2
4
1
25

Location & Contact

Address
3930 McKinney Ave, Dallas, TX 75204
Open in Google Maps

Last verified 2026-09-16

Leasing Office Hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Amenities & Property Details

Services listed
Pet FriendlyFitness CenterPoolCoworking SpaceResident ClubroomGrilling StationsUrban Dog ParkBusiness Center
Published prices
1 Bedrooms
starting at $1,752*
2 Bedrooms
starting at $2,580*

Credentials claimed:#1 Ranked Property Management Company for Resident Satisfaction by Grace Hill Excellence Awards for the fifth consecutive year, #3 in the 2025 Division by ORA Power Rankings by J Turner Research

As published by the business on its own website; not independently verified.

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Frequently Asked Questions

Are maintenance requests handled quickly?
The on-site team (Daniel, Benjamin, Hector) typically respond within hours to routine requests and handle emergency AC calls even after hours. However, major building systems like elevators and garage doors may take months for corporate repairs.
What fees are included in the advertised rent?
Advertised prices start at $1,752 for one bedroom and $2,580 for two bedroom, but residents report separate parking, lifestyle, package delivery, and other fees added after signing. Ask the leasing office for a full list before lease signing.
Is the location walkable?
Yes. Residents describe walking to Katy Trail, Knox-Henderson shops and restaurants, West Village dining, and work studios without a car. Most errands and dining are within walking distance.

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Last updated 2026-09-16