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The Monterey by Windsor Apartments

Updated 2026-08-13 · 4,321 reviewed · 600 listed · Scored from 155 Google reviews · How we rank ›

4.1(155) 73 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury High-Rise ApartmentsGarden Style & Suburban Communities
The Monterey by Windsor Apartments
Services
Luxury High-Rise Apartments, Garden Style & Suburban Communities
Reviews
155

What we found

Over three years, residents praise the location near Katy Trail and West Village, spacious floor plans, and a maintenance team (Daniel, Benjamin, Hector) who respond within hours to urgent calls. The office, when reachable, earns consistent marks for warmth and updates about property work.

Two sore spots surface: office staff are sometimes unavailable or locked out, and aging systems (garage doors, elevators, closet hardware) break repeatedly. One resident reported safety issues from falling blinds and closet doors; another faced weeks of silence from accounting during their move-out.

Praised for
  • responsive maintenance team
  • excellent location and walkability
  • friendly and helpful office staff
  • spacious units
  • responsive management communication
Watch-outs
  • unreliable office availability
  • aging infrastructure (elevators, parking doors)
  • poor accounting/move-out communication
  • safety concerns with falling fixtures
responsive-managementmaintenance-quickfriendly-staffoutdated-units
Best for: Young professionals and families prioritizing walkable urban location and responsive maintenance over modern finishes.
Think twice if: Office availability is inconsistent; aging systems like elevators and parking doors require patience. Safety hazards from old fixtures have been reported.

What's working here

  • walkable Cityplace location near Katy Trail and West Village
  • rapid maintenance response on urgent requests
  • spacious floor plans with generous closets
  • active community events and amenities

Read this before you tour

  • Maintenance team (Daniel, Benjamin, Hector) praised for responding within one hour to urgent AC calls
  • Leasing agents Jazzy and Grace noted for responsiveness during tours and move-in
  • Property manager Garrett polarizes residents: praised for communication by some, accused of rudeness by others
  • Emergency maintenance line available
  • Recent renovations include lobby and building repaints

What residents say

Luxury High-Rise Apartments
Modern finishes absent; residents describe the property as aging. Location and maintenance speed compensate for dated aesthetic.
pet-friendly
Urban Dog Park and pet-friendly policy mentioned on website; no review text details resident experience with pet services.

Side by side with nearby options

  • Rated 4.1 against a 3.98 average across the 516 luxury high-rise apartments businesses listed here.
  • Has more Google reviews than 55% of the businesses in this directory.

Why this score

How We Score
Star rating 39
Review volume 95
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

The numbers behind the score

5
109
4
9
3
8
2
3
1
26

Contact the property

Address
3930 McKinney Ave, Dallas, TX 75204
Open in Google Maps

Last verified 2026-08-13

When the office is open

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

In their own words

Services listed
Pet FriendlyFitness CenterPoolCoworking SpaceResident ClubroomGrilling StationsUrban Dog ParkBusiness Center
Published prices
1 Bedrooms
starting at $1,752*
2 Bedrooms
starting at $2,580*

Credentials claimed:#1 Ranked Property Management Company for Resident Satisfaction by Grace Hill Excellence Awards for the fifth consecutive year, #3 in the 2025 Division by ORA Power Rankings by J Turner Research

As published by the business on its own website; not independently verified.

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Questions we get asked

How quickly do maintenance staff respond to urgent issues?
Maintenance typically arrives within one hour on AC emergency calls; one tech drove back after hours to help a resident avoid a hot night.
What is the location like for walkability?
Steps from Katy Trail, West Village shops, restaurants, and Knox-Henderson. One resident said Dallas felt walkable while living here.
Are office staff always available?
Several complaints note the office is sometimes locked and leasing agents unavailable. Best practice is to call ahead or arrange a tour appointment.

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Last updated 2026-08-13