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The Southwestern

Updated 2026-08-13 · 4,321 reviewed · 600 listed · Scored from 269 Google reviews · How we rank ›

4.2(269) 78 composite score See reviews on Google ✓ Google-verified
Luxury High-Rise ApartmentsGarden Style & Suburban Communities
The Southwestern
Services
Luxury High-Rise Apartments, Garden Style & Suburban Communities
Reviews
269

What we found

Staff like Tamara, Brandon, and George drive strong resident satisfaction through patient guidance during tours, move-ins, and problem-solving. The location near UT Southwestern Medical Center and the care taken to communicate throughout the leasing process set this community apart, though pool maintenance has slipped compared to prior years.

Residents highlight friendly interactions across leasing and maintenance teams, with move-in coordination and local recommendations cited frequently. The property maintains grounds and enforces community standards, yet a handful of reviews note that customer service can feel rushed at times, and one long-term resident flagged declining pool upkeep.

Praised for
  • attentive leasing staff
  • convenient Medical District location
  • well-maintained grounds and pool (recent)
  • responsive management team
  • friendly community atmosphere
Watch-outs
  • pool maintenance declined in recent years
  • occasional rushed customer service in leasing office
responsive-managementfriendly-staffclean-groundsmaintenance-slow
Best for: Professionals and students relocating to Dallas for work or study at UT Southwestern Medical Center.
Think twice if: Long-term residents should ask about recent pool maintenance practices before committing.

What's working here

  • prime location near Medical District and hospitals
  • named leasing staff (Tamara, Brandon) known for attentive service
  • move-in support and local recommendations
  • community standards actively maintained

Read this before you tour

  • Tamara Green praised for detailed virtual tours and long-distance relocation support
  • Brandon cited for responsiveness and community building
  • George recognized for proactive move-in issue resolution
  • Virtual tour capability noted for remote decision-making
  • Walk from UT Southwestern Medical Center described as five minutes
  • Pool upkeep reported significantly worse over last two years by five-year resident

What residents say

Luxury High-Rise Apartments
Location convenience and responsive staff during leasing process highlighted; pool maintenance quality has declined.
Garden Style & Suburban Communities
Community grounds described as well-kept and well-maintained overall.

Side by side with nearby options

  • Rated 4.2 against a 3.98 average across the 516 luxury high-rise apartments businesses listed here.
  • Has more Google reviews than 82% of the businesses in this directory.

Why this score

How We Score
Star rating 45
Review volume 100
Review recency 100
Review sentiment 70
Profile completeness 100
Verification 30

The numbers behind the score

5
199
4
15
3
8
2
7
1
40

Contact the property

Address
5959 Maple Ave, Dallas, TX 75235
Open in Google Maps

Last verified 2026-08-13

When the office is open

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
12:00-17:00

As listed on Google.

In their own words

Services listed
Pet-friendly apartments24-hour fitness clubGrab & Go MarketExecutive business loungeConcierge servicesStudio to two-bedroom floor plansGranite countertopsSpa-inspired bathrooms

As published by the business on its own website; not independently verified.

Enquire about The Southwestern

Your enquiry goes to the DFW Multifamily Property Directory team, who will pass it to The Southwestern. We only share your details with providers relevant to your request.

Questions we get asked

Is there a virtual tour option if I cannot visit in person?
Yes. Reviewers report detailed virtual tours available, with staff like Tamara guiding prospective residents through the apartment, amenities, and surrounding area to help with remote decisions.
How close is The Southwestern to UT Southwestern Medical Center?
Approximately a five-minute walk, according to the reviews.
Are pets allowed?
Yes, the business states the community is pet-friendly.

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ALMA on Maple Apartments

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Leasing staff-particularly Tori and Lisbeth-draw consistent praise for speed and warmth during move-in. Yet residents report a sharp deterioration after the transition to ALMA management in fall 2023: unattended maintenance requests, dirty move-in conditions, and pervasive hallway filth. Safety concerns dominate recent longer reviews: break-ins, non-residents in hallways, homeless people in parking areas, and broken security gates. Maintenance responsiveness splits between quick fixes and months-long delays. Dog waste throughout grounds and weak security oversight undermine the premium rent charged.

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Meridian Medical District
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Half the reviewers praise Meridian's maintenance response and fresh interiors, calling the move-in smooth and staff welcoming. The other half report chronic issues: calls go unanswered, the pool collects debris, pests persist, and security feels compromised by homeless access. Max and younger maintenance staff earn specific praise; communication and upkeep consistency are the friction points.

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Inwood on the Park
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Last updated 2026-08-13