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The Southwestern

Updated 2026-09-16 · 4,370 reviewed · 1,017 listed · Scored from 271 Google reviews · How we rank ›

4.2(271) 75 composite score See reviews on Google ✓ Google-verified
Garden Style (1-4 stories)Luxury
The Southwestern
Location
Dallas
Services
Garden Style (1-4 stories), Luxury
Reviews
271
Ranking
#13 in Garden Style (1-4 stories)
Best for
Medical professionals and students relocating to Dallas who value personalized move-in support.

Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-08-13.

Our Review

Staff greet residents warmly and handle move-ins smoothly, with Tamara, Brandon, George, and Vicky frequently named for going above and beyond. Location near the Medical District and Love Field airport draws working professionals and medical students, and the grounds feel polished during occupancy.

However, recent tenants report deposits held months after move-out, prolonged elevator outages, and deteriorating pool maintenance over the past two years. One leasing office encounter felt rushed and dismissive. Those sensitive to building systems downtime or slow administrative processes should ask directly about current elevator status and deposit timelines before committing.

Praised for
  • friendly, patient staff at move-in
  • convenient location near UT Southwestern Medical Center and Love Field
  • well-maintained community and grounds
  • responsive maintenance team
Watch-outs
  • deposit refunds delayed
  • elevator maintenance issues
  • declining pool upkeep
  • inconsistent customer service at leasing office
responsive-managementclean-groundsmaintenance-slowfriendly-staff
Best for: Medical professionals and students relocating to Dallas who value personalized move-in support.
Think twice if: Concerned about delayed deposit returns, building system reliability, or consistent customer service interactions at the leasing office.

What Reviewers Like

  • staff named for exceptional move-in support
  • walking distance to Medical District
  • polished community grounds
  • dedicated concierge services

What to Know Before You Tour

  • Staff: Brandon, Vicky, Tamara Green, George, Yudith praised for move-in coordination and follow-up
  • Location: walking distance to UT Southwestern Medical Center
  • Recent complaint: deposits not returned after nearly 2 months; elevators broken for months; pool maintenance declined over past 2 years
  • Management company: Kairoi (mentioned in complaints)

What Stands Out

Garden Style (1-4 stories)
Community grounds well-maintained and attractive; pool maintenance declined significantly over past two years.
Luxury
Move-in service and staff support exceptionally detailed and patient; lease office interactions sometimes felt rushed.

Compare with Nearby Apartments

  • Rated 4.2 against a 3.94 average across the 182 garden style (1-4 stories) businesses listed here.
  • Has more Google reviews than 85% of the businesses in this directory.

How We Scored It

How We Score
Star rating 45
Review volume 100
Review recency 100
Review sentiment 61
Profile completeness 100
Verification 30

Rating Breakdown

5
200
4
15
3
8
2
7
1
41

Location & Contact

Address
5959 Maple Ave, Dallas, TX 75235
Open in Google Maps

Last verified 2026-09-16

Leasing Office Hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
12:00-17:00

As listed on Google.

Amenities & Property Details

Services listed
Pet-friendly apartments24-hour fitness clubGrab & Go MarketExecutive business loungeConcierge servicesStudio to two-bedroom floor plansGranite countertopsSpa-inspired bathrooms

As published by the business on its own website; not independently verified.

Enquire about The Southwestern

Your enquiry goes to the DFW Multifamily Property Directory team, who will pass it to The Southwestern. We only share your details with providers relevant to your request.

Frequently Asked Questions

How close is The Southwestern to UT Southwestern Medical Center?
A five-minute walk, according to resident experience and the business's own service area claims.
Does the community have 24-hour fitness facilities?
Yes, their website lists a 24-hour fitness club as part of amenities.
What made the leasing and move-in experience stand out?
Multiple reviewers named specific staff members (Tamara, Brandon, George, Vicky) for patience, detailed virtual tours, and coordinating long-distance moves.

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Last updated 2026-09-16